How to Create Your Profile and View Your Support Tickets in Zendesk

Introduction

This guide explains how Admins can create their Zendesk profile and track support tickets submitted to the SocialLadder Support team.

Steps to Create Your Profile and Access Tickets

1. Go to Our Support Site

Visit: https://socialladdersupport.zendesk.com/
Click Sign in in the top-right corner.

2. Sign Up (if you don’t have an account)

Under the login form, click Sign up.
Fill in your name and the email address you use for submitting tickets.

Step 3: Verify Your Email

Check your inbox for a verification email from Zendesk.
Click the link in the email to set your password and activate your profile.4

Step 4: Log In

Return to the Help Center and log in with your new credentials.

Step 5: View Your Tickets

Once logged in, click your profile icon in the top-right corner.
Select Requests.

Here you will see:

My requests – Tickets you have submitted.
Requests I’m CC’d on – Tickets where you are copied.

Need more help?

If you’re unable to follow these steps or encounter any difficulties, feel free to email us at support@socialladdersupport.zendesk.com. We’re here to help!