What are Shopify auto-fulfilled rewards?
Shopify auto-fulfilled rewards are reward items that’re automatically ordered via the Brand’s Shopify store when they’re redeemed on Social Ladder. This alleviates the need for a second step on the Ambassador’s side and can make the reward process much easier.
Example: An ambassador redeems a reward for a t-shirt within Social Ladder. This triggers Shopify and an order is automatically placed for that T Shirt - delivered to the ambassadors chosen address.
What is needed to set up Shopify auto-fulfilled rewards?
You need to integrate Shopify. Follow the steps in this article: How to Install the Shopify-SocialLadder Integration
The reward items must be available on the brand’s Shopify store.
You must have Shopify AutoFulfillment Enabled on SocialLadder Admin Portal. Reach out to your Implementation Specialist or CSM to enable it on your account.
How do I set up Shopify auto-fulfilled rewards?
Step 1: Create your Reward
Start the reward creation process for the item by clicking "Create".
Categorize your rewards by selecting from the available categories and subcategories in your program area. Add a name/display name for what you want to your Reward to be called. This is what your ambassadors will see on their dashboard. Click “Next” to continue creating your reward.
Add a description of your Reward and upload an image that will act as the background image on the dashboard. If the image is too large or you would like to make adjustments, you are able to crop your image directly on this page. Click “Next” to proceed.
NOTE: Image Dimension is 1080x1080 (1:1 ratio)
Determine how many total units would you like to make available, as well as the number of units you would like each user to be able to claim. Select between 1 unit / user, unlimited units / user, or a custom number. Click “Next” to proceed.
Choose how your ambassadors will be able to redeem this reward reward redemption process by selecting from the 3 options available -- By spending points, By completing a specific challenge or group of challenges, or by being added to a specific segment.
Select the date you would like your ambassadors to start seeing the reward, the date you would like the ambassadors to start redeeming the reward, and the last day the ambassadors can redeem the reward.
NOTE: If this reward is ongoing, choose a date that is very far in the future (i.e. 12/31/2026).
When you get to the ‘Redemption’ step, you will select ‘Shopify Fulfillment’. The system will then prompt you to enter the product SKU name - once this is inputted, you will click on ‘Verify SKU’. If you receive an error message - the SKU is incorrect or the item is not available.
You can also add order Tags that will carry over to Shopify.
Enter instructions and click on either "Preview Email" to see what the email will look like, or "Next" to proceed to your Advanced configurations
NOTE: If you have multiple products under the same SKU in Shopify - please let the SL team know as there may be additional configurations necessary.
Select the segment you would like to publish this reward to. If this reward is to go to all your ambassadors, choose "All Users". You can also select this reward to be for a specific campaign, or go to a specific group of ambassadors.
You are now able to either "Save & Publish" which will make the reward live on the date you chose.
You have successfully created a Shopify Fulfilled Reward for your SocialLadder program! If you have any other questions please reach out to our support team by clicking on the Blue Intercom button at the bottom right hand corner of the Admin Web Portal.