Introduction
Purpose: This article provides step-by-step instructions to help ambassadors connect their Facebook Business Page to their Instagram Creator Account—one of the required steps to complete Instagram Story Challenges.
Context: To be eligible for Instagram Story Challenges within SocialLadder, ambassadors must meet the following three requirements:
Have an Instagram Creator Account - How to set up a creator account on Instagram
Have a Facebook Business Page - Create a Facebook Page for your business
Connect the two accounts to each other (Steps Below)
Step 1: Verify Facebook and Instagram Connection
Open Facebook and navigate to:
Settings & Privacy → SettingsUnder Permissions, select Linked Accounts
Confirm that your Instagram account is listed and connected
If the Instagram account is not connected, follow Meta’s guide to connect the accounts.
Step 2: Connect Your Accounts in SocialLadder
Log into your SocialLadder account
From the dashboard, either:
Click directly on the Story Challenge
Or go to Settings
Story Challenge Screen:
Connect your Facebook and Instagram
Settings Screen:
Connect your Facebook and Instagram by clicking on the Social Media Icon:
If your Facebook and Instagram accounts are already connected, you'll be able to complete Story Challenges right away.
If they are not connected, the system will prompt a connection wizard to guide you through the setup:
Click on the link: "Log into your Facebook brand page"
You will be redirected to Facebook. Click Connect Account
Click Connect
Click Continue (The access to the Inbox is optional)
Verify the correct Facebook and Instagram accounts are listed, then click Continue again
You will receive a confirmation
You can also check if your connection is active:
Return to your SocialLadder Dashboard and select the Story to complete Challenge:
Step 3: Troubleshooting Connection Issues in SocialLadder
If your Facebook and Instagram accounts are connected but SocialLadder still does not recognize the connection, follow these steps to update your data access permissions:
Open Facebook and go to:
Settings & Privacy → Your Activity → Access and Control → Business IntegrationsLocate and ensure the SocialLadder integration is active
Click View and Edit on the SocialLadder integration
Confirm the following permissions are enabled:
Access insights for the Instagram account connected to your Page
Read Content Posted on the Page
Manage Accounts, Settings and Webhooks for a Page
Read User Content on your Page
Show a List of the Pages You Manage
Click Save
Need more help?
If these steps don’t resolve the issue or if any part of the process too complicated, feel free to reach out to our Ambassador Support Team through the Help Channel in your Ambassador Program Platform.
We're here to assist you!