When searching for a specific ambassador’s code, you won’t be able to simply go under Discounts on the Shopify portal and search for the specific codes. Follow these steps to find and remove ambassador codes efficiently.
Step-by-Step Guide
1. Locate the Discount Group
First, you need to find the “Discount” group, which was created when you first integrated Shopify with SocialLadder. The name used to create this discount can be set by the person who configured it, but we recommend using “SocialLadder” or “SL” in the name.
Once you find the “Discount” group, click on the name circled in red below:
2. View All Codes
This will open a page that lets you configure how the “Discount” group works. Note: All changes here will automatically be applied to all existing and future ambassador codes. On this page, you will see a “View all codes” link on the top right corner (circled in red below). Click this to view all of the specific ambassadors’ codes.
3. Search and Manage Codes
Here you can view all of the ambassador codes and search for a specific code:
If you want to remove a code, you can select one or more codes, and an “Action” menu will appear at the top. From here, you can delete the selected codes.
Important Note
Removing a code in Shopify will not remove the code from SocialLadder. You will also need to log in and find that user under ambassadors and remove their code from the SocialLadder portal (Ambassador Management > Ambassador List). Once this is done, the user can select a new code inside of the app under the More tab and the FAQ menu option.