Firewalls and web filters are common protections for many businesses and organizations. Networks protected by these measures may only allow outbound connections to certain domains, which could keep some Webex Events (formerly Socio) products and features from working.
We want to make sure that your attendees have the best experience possible, so we've compiled this list of email addresses and URLs so attendees and network admins can add allowlist exceptions.
Webex Events email addresses
Password reset emails, registration confirmation emails, and custom button response emails all use these addresses:
firstname.lastname@example.org - If you're using collaboration forms to ask speakers, sponsors, and exhibitors to fill in their Event App content, ask them to add this email address to their allowlist.
email@example.com - This address is for custom emails sent from our Registration product. This address is Event-specific, so create a new email draft and review the From Name in the Live View panel on the right to find and share the exact address for your Event.
Webex Events (Socio) domains
Webex Events Production Studio IP addresses
When using the Webex Events Production Studio, allowlist the following IP range and ports:
IP Address Range: 18.104.22.168 - 22.214.171.124
UDP Port Range: 50000 - 60000
TCP Port: 7881
TURN UDP port: 3478
Slido Studio player URLs
The Slido Studio is a modified version of the Webex Events Production Studio. If you're using the Slido Studio, add all the IP addresses and ports noted above in addition to these URLs:
intercom.io - We use Intercom for our Live Chat software to provide tech support and the knowledge base you're reading right now.
segment.io - We use Segment to collect analytics data that we provide to the event organizer.
googleapis.com and firebaseapp.com - We use Google’s Firebase for authentication, chat database, and database for real-time functionality.
bugsnag.com - We use Bugsnag for bug reporting and crash analytics so that our engineering team can solve issues.
https://js-agent.newrelic.com/nr-spa-1177.min.js - This is the library we use for logging and to track the performance of the system, including incidents.
live-video.net - This is Amazon’s player, used to display pre-recorded videos and live streams in the platform.
chime.aws - We use Amazon Chime to power our Video Rooms feature.
Questions? Chat Us or Email firstname.lastname@example.org