At Sohnne®, we are committed to providing a seamless and stress-free shopping experience. From the moment you place your order to the day it arrives, we keep you informed every step of the way.
1. Order Processing
QuickShip Items: Processed and shipped within 3–10 business days after payment confirmation.
Made-to-Order Items: Production time takes 5-8 weeks before shipping. Updates will be provided along the way to keep you informed.
For orders with multiple items, we aim to ship everything together based on the longest lead time to minimize multiple deliveries and simplify tracking.
2. Scheduling Your Delivery
For larger items or White Glove Delivery, our delivery partner will reach out to schedule a convenient delivery window for you.
Delivery scheduling typically occurs within 1–2 business days after your order is ready to ship.
3. Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with:
A clickable tracking link.
Your tracking number.
Carrier details.
Tip: For faster access to updates and easy order management, create a free Sohnne® account. With an account, you can:
View your order history.
Track shipments instantly.
Contact support more efficiently.
Save your details for future orders.
4. How to Track Your Order Online
Tracking your order is quick and easy:
Visit Track My Order: https://sohnne.com/order-status/
Enter your order number and email address.
Click Track to see your shipment’s live status and location.
5. Estimated Delivery Times
Domestic U.S. Orders: Delivery typically occurs within the quoted timeframe at checkout.
International Orders: Delivery times may vary due to distance and customs clearance procedures.
If any unexpected delays occur, such as weather, customs clearance, or carrier issues, we will notify you promptly. Our team monitors every shipment to ensure smooth delivery.