At Sohnne, we’re committed to delivering a seamless, stress-free shopping experience. That includes keeping you informed every step of the way—from the moment you place your order to the day it arrives at your door.
1. Order Processing
We begin processing your order within 1–2 business days after your payment is confirmed.
For orders with multiple items, we aim to consolidate shipments based on the item with the longest arrival time to minimize multiple deliveries and simplify tracking.
2. Scheduling Your Delivery
After your order is processed, our delivery partner will reach out within 1–2 business days to schedule a delivery appointment that works for your availability. We want to make sure your order arrives when it’s most convenient for you.
3. Shipping Confirmation & Tracking
As soon as your order ships, you will receive a shipping confirmation email at the email address provided at checkout. The email will contain the following details:
A clickable tracking link
Your tracking number
Information about your shipping carrier
For a better experience and real-time updates on all your orders, you can also register a Sohnne account. With an account, you can:
View your full order history
Track shipments instantly
Access support faster
Save your details for future purchases
Creating an account helps ensure you never miss an update.
4. How to Track Your Order Online
Tracking your order online is fast and easy:
Visit the Track My Order page: https://sohnne.com/order-status/
Enter your order number and email address
Click Track to instantly view your shipment status and location
5. Estimated Delivery Times
Delivery times vary depending on your location and customs processing:
Domestic U.S. orders: Typically arrive within the quoted timeframe
International orders: May take longer due to customs procedures
If any unexpected delay occurs—such as customs clearance or a carrier issue—we will notify you right away. Our team monitors each order and keeps you updated to ensure smooth delivery.