At Sohnne®, we know how important it is for your order to arrive safely, on time, and in perfect condition. This guide explains everything you need to know about our shipping process, delivery options, and how to track your order from our warehouse to your home.
Order Processing
QuickShip (In-Stock) Items: Processed and dispatched within 3–10 business days after payment confirmation.
Made-to-Order Items: Crafted within 8–12 weeks before shipping, with photo/video updates available for members.
Once your order is ready, our delivery team will contact you to schedule a delivery window.
Dispatch & Delivery Times
USA (Continental): 2–7 business days after dispatch.
UK & Europe: 5–10 business days after dispatch.
International: Delivery times vary by country; customs clearance may affect timelines.
Multiple Items in One Order
Whenever possible, we ship your items together. If one item has a longer production or transit time, the delivery will follow that schedule for a consolidated shipment. For faster delivery, you can request split shipments (fees may apply).
Our Shipping Partners
We work with trusted carriers, including FedEx, UPS, and DHL to ensure safe and reliable delivery worldwide.
Tracking Your Order
You’ll receive a tracking link via email once your order ships. You can also log in to your Sohnne® Account to track progress in real time.
Taxes & Duties
U.S. Orders: No additional taxes or duties—what you see at checkout is what you pay.
UK & EU Orders: VAT is included in the checkout price. Sohnne® handles all customs documentation.
Other International Orders: Taxes and duties vary by destination. Where possible, we will calculate and collect these at checkout. If not, local customs may collect them before delivery.
Delivery Options
1. Standard Shipping (Always Free in Continental USA, UK, and Europe)
Cost-effective curbside delivery to your driveway or building entrance. Ideal for small to medium-sized items.
2. Threshold Delivery
Delivered to the first dry, secure area inside your home (e.g., garage, lobby). Recommended for larger or heavier furniture pieces.
3. White-Glove Delivery
Our premium delivery service includes in-home placement, full assembly, and packaging removal. Perfect for luxury furniture requiring extra care.
Shipping rates for services outside the free zones (such as international express or White-Glove Delivery) are calculated at checkout based on your location and selected service.