We understand how important it is for you to receive your orders safely and on time. Below, you'll find everything you need to know about our shipping process, delivery options, and tracking your order.
Standard Shipping
Order Processing: Orders are processed within 1-2 business days after payment is confirmed. Once the order has reached the delivery team, they will contact you, typically within 1-2 business days, to schedule a delivery appointment.
Dispatch Time: Orders eligible for standard shipping are dispatched within 1-2 business days after confirmation.
Delivery Time: Domestic U.S. shipments take 3-7 business days, while international orders may take longer due to customs processing.
Multiple Items in One Order: If your order contains multiple items, the delivery timeline will follow the item with the longest estimated arrival time to ensure a consolidated shipment whenever possible.
Shipping Carriers: We partner with FedEx, UPS, and DHL to ensure reliable delivery.
Tracking: You’ll receive a tracking link in your shipping confirmation email.
Additional Costs: Any applicable taxes or duties for international orders are the recipient’s responsibility.
Delivery Options
Standard Shipping: Cost-effective & reliable curbside delivery. Best for small- to medium-sized items.
Threshold Delivery: Delivered inside the first dry area of your home (e.g., garage or lobby). Recommended for larger furniture pieces.
White-Glove Delivery: Premium service including in-home placement, assembly, and packaging removal. Perfect for high-end furniture requiring extra care.
Shipping rates are calculated at checkout based on location and service selection.
Frequently Asked Questions (FAQ)
Do you offer free shipping?
We do not offer free shipping. Shipping fees are calculated based on the order total and destination and will be displayed at checkout.
Are there extra fees for apartments or multi-story buildings?
Yes. If your building requires an additional fee for moving items above ground level, this cost will be your responsibility.
When will my order be shipped?
Orders are dispatched within 1-2 business days after payment verification. A shipping confirmation email with tracking details will be sent once your order is on the way.
How can I track my order?
Your shipping confirmation email contains a tracking link. Click on the link to check your package's real-time location and delivery status. Alternatively, you can visit sohnne.com/order-status and track your order there.
Can I change my delivery address after placing an order?
If your order has not yet been processed, you can update your address by contacting our support team. However, once shipped, changes cannot be made.
What happens if I’m not available during delivery?
Our delivery team will attempt to reschedule if you're unavailable. Any re-delivery fees will be your responsibility.
Are my items insured during shipping?
Yes. High-value shipments are covered by Route™ Shipping Protection, ensuring compensation for lost or damaged packages.