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Shipping & Delivery—Your Complete Guide

Chester T avatar
Written by Chester T
Updated over a month ago

We understand how important it is for you to receive your order safely and on time. This guide includes everything you need to know about our shipping process, delivery options, and tracking tools.

Standard Shipping

  1. Order Processing
    Orders are processed within 1–2 business days after payment confirmation. Once your order reaches the delivery team, they will contact you within 1–2 business days to schedule a delivery appointment.

  2. Dispatch Time
    All eligible orders are dispatched within 1–2 business days after confirmation.

  3. Delivery Time

    • USA: 2–7 business days.

    • International: Varies by country; customs may affect the timeline.

  4. Multiple Items in One Order
    If you ordered multiple items, your delivery date will follow the item with the longest arrival time to ensure one consolidated shipment (whenever possible).

  5. Shipping Partners
    We ship with FedEx, UPS, and DHL to ensure safe and reliable delivery.

  6. Tracking
    A tracking link is included in your shipping confirmation email.

  7. Taxes & Duties
    International orders may incur taxes or import duties, which are the customer’s responsibility.

Delivery Options

  • Standard Shipping
    Cost-effective curbside delivery. Ideal for small to medium-sized items.

  • Threshold Delivery
    Delivery to your first dry area (e.g., garage or building lobby). Recommended for larger furniture.

  • White-Glove Delivery
    Premium delivery includes in-home placement, assembly, and packaging removal. Best for luxury furniture requiring extra care.

Shipping rates are calculated at checkout based on your location and selected service.

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