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Understanding Our Shipping Policy—Why We Prioritize Quality & Security

Chester T avatar
Written by Chester T
Updated over 2 months ago

At Sohnne, we believe in fair, honest, and transparent pricing. Unlike many brands that hide shipping fees by inflating product prices and calling it “free shipping,” we separate the cost of the product and the cost of delivery. This ensures you're only paying for what you get—no hidden markups, no surprises.

Fair & Honest Pricing

  • Product prices are not inflated with hidden shipping costs

  • You pay only for the product—no bundled or artificial fees

  • Shipping fees are calculated separately to keep things clear

Upfront Shipping Fees

  • Shipping charges are clearly shown at checkout

  • No hidden costs or surprise fees

  • Full pricing transparency, always

Flexible & Reliable Shipping Options

  • Choose the shipping service that best fits your needs

  • We partner with FedEx, UPS, and DHL for safe and professional delivery

  • Options vary based on delivery destination and urgency

Limited-Time Free Shipping Promotions

We occasionally offer free shipping coupons for eligible regions. These do not affect the product price and apply automatically at checkout.

Eligible regions:

  • Continental U.S.

  • Europe

  • United Kingdom

📌 Note:

  • Hawai‘i, Puerto Rico, and Canada are not eligible for free shipping coupons

  • Orders from these regions follow standard shipping rates

Shipping to Hawai‘i

Yes, we ship to Hawai‘i! Here’s what you can expect:

  • Flat-rate shipping fee: $550 per product

  • Carrier: FedEx or other trusted global logistics providers

  • Delivery time: Longer than mainland U.S. due to geographic location

  • Tracking: You’ll receive a tracking link via email once your order ships

📌 Important:

  • In rare cases, such as extreme weather or unforeseen logistical delays, shipping may take longer than expected. We’ll notify you promptly and keep you updated if any delays occur.

Premium Handling & Protection

We handle every shipment with the utmost care.

  • Handled by professional shipping partners

  • Reinforced packaging to prevent damage in transit

  • Quality control checks before dispatch

  • Trusted global carriers only: FedEx, UPS, DHL

Insured & Secured Shipping

All orders are protected with Route™ Shipping Insurance. This covers:

  • Loss or damage during transit

  • Protection from our warehouse to your doorstep

📌 Note:

  • Some terms or exclusions may apply. Please refer to Route™ Terms & Coverage for full details.

Frequently Asked Questions

Why do I have to pay for shipping?

We separate shipping costs to keep our product pricing transparent. This way, you know exactly what you’re paying for.

How do I know my order is protected?

All shipments are covered by Route™ Shipping Insurance, which protects your order from loss or physical damage during delivery.

👉 Need Help with Shipping?

You are welcome to contact us anytime. We’re here to assist you with anything related to your shipment.

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