Sohnne proudly offers a 365-day return policy for customers worldwide. This extended return window is designed to give customers the flexibility to try out their furniture at home before making a long-term commitment.
While most customers are satisfied with their purchase, this policy ensures peace of mind for those who need to make a return.
Key Highlights:
Return requests must be submitted within 365 days from the delivery date.
Items must meet our stated return conditions to be eligible.
Returns are subject to approval based on the item’s condition and original packaging.
Shipping fees are non-refundable.
Refunds are only processed after inspection and approval by our team.
Return Conditions & Documentation Requirements
To qualify for a return, all of the following conditions must be met:
Return Eligibility Criteria:
The item must be new, unused, and in its original, undamaged packaging.
The item must be returned within 7 days after a Return Authorization (RA) number is issued.
Not Eligible for Return:
Items that are scratched, stained, assembled, altered, or damaged in any way.
Items returned without the original packaging.
Returns submitted without complete documentation.
Required Documentation for Return Approval:
Unboxing video recorded at the time of delivery (mandatory for claims involving product damage or missing parts).
Current photos of the product showing its present condition.
Proof of purchase, such as an order confirmation email or invoice.
Shipping confirmation (if applicable).
We use the unboxing video to verify whether any issues occurred during delivery or afterward. Submissions without an unboxing video for damage or missing parts claims may result in denial of the return.
All returns will be reviewed and inspected by our team. The assessment process begins only once all required materials are received and may take up to 30 hours. Once completed, the team will reach out to confirm the approval status and next steps.