Our Commitment to Customer Satisfaction
At Sohnne, we prioritize clarity, fairness, and a seamless shopping experience to ensure your complete satisfaction. Our return policy has been carefully crafted to provide transparency and flexibility while maintaining the highest standards for our iconic furniture products.
If you're not completely satisfied with your purchase, we offer a hassle-free return process to make the experience as smooth as possible.
Return Window & Eligibility
For customers in the U.S.: 365-day return policy from the date of delivery for all eligible items.
For customers in the European Union: 14-day return policy, in accordance with EU consumer protection regulations.
The return window begins from the date of delivery as confirmed by the shipping carrier.
To be eligible for a return, the item must meet the following conditions:
Original Packaging: The item must be returned in its original, undamaged packaging, including all protective materials.
New & Unused Condition: Free from stains, scratches, damages, or alterations.
Final sale & custom-made items are non-refundable and cannot be returned.
Damaged packaging will disqualify the item from being eligible for return.
Slight variations in size due to the manufacturing process do not qualify as defects and are not eligible for returns or exchanges.
Return Process – Step by Step
Initiate Your Return: Contact our support team at [support@sohnne.com] provide:
Order number
Reason for return
Photos of the item (if necessary).
Approval & Shipping Label:
Once approved, you will receive a prepaid return shipping label.
The cost of this label will be deducted from your refund.
Pack the Item Securely: Use the original packaging to prevent damage during transit.
Note: Any damage during return shipping may result in additional charges or denial of a refund.
Ship the Package: Drop off the package at the designated shipping carrier within 7 days of receiving your return label.
Refund Processing: Upon inspection and approval, refunds will be issued to the original payment method within 5-10 business days.
Refund & Restocking Fees
Restocking Fee: A 20% restocking fee will be deducted from your refund.
Return Shipping Costs: Customers are responsible for return shipping costs, which will be deducted from the refund amount.
Original Shipping Fees: Non-refundable.
If your item arrives damaged or defective, you must notify us within 48 hours of delivery with supporting photos. If approved, we will offer a free replacement or an alternative resolution.
Items Not Eligible for Return
Final Sale & Clearance Items: Products labeled as final sale are not eligible for returns.
Custom & Made-to-Order Items: Since these are specially crafted for you, they cannot be returned.
Items Without Original Packaging: Products that are missing their original packaging or protective materials.
Damaged Returns: Items returned with visible signs of misuse, alterations, or improper packaging.
Cancellation Policy
We process orders quickly to ensure prompt delivery. If you need to cancel your order:
Within 24 Hours of Purchase: A 5% transaction fee will apply.
After 24 Hours (Before Shipment): A 10% cancellation fee will be charged.
Shipped Orders: Cannot be canceled but may be eligible for return under the conditions outlined above.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original product and placing a new order for your preferred item.
Need More Help?
📩 Contact Us for further assistance.