Are taxes and duties included in my purchase price?
Taxes and duties are calculated and added during checkout for all orders shipped internationally, including within the United States and Europe. However, any additional customs fees that may apply upon delivery are the responsibility of the customer.

Why do we mention the United States and Europe specifically?
The United States and Europe are noted as key regions due to a significant portion of our customer base being located in these areas. However, the same tax and duty policies apply to shipments sent to other international locations.

What is my responsibility regarding customs fees?
While we calculate and collect applicable taxes and duties at checkout, any further fees levied by local customs upon arrival are the customer’s responsibility and are not included in the checkout total.

How are taxes and duties calculated?
Taxes and duties are based on the destination country’s regulations and are displayed during checkout to provide a clear understanding of any charges before completing the purchase.

Who should I contact if I have questions regarding taxes, duties, or additional fees?
For questions regarding potential additional fees specific to your region, please contact your local customs office. For any assistance during the checkout process, our customer service team is available at support@sohnne.com.