For orders shipped within the United States and Europe, applicable taxes and duties will be calculated at the time of checkout. Local customs may levy additional fees or taxes upon delivery, which customers are responsible for.
Below, we address common questions regarding these charges.
FAQ: Taxes and Duties for International Orders
Are taxes and duties included in my shipping fee?
For orders shipped within the United States and Europe, applicable taxes and duties are calculated at checkout. Customers are responsible for any additional fees or taxes levied by local customs upon delivery.
How are taxes and duties calculated?
Taxes and duties are based on the destination country’s regulations and are displayed during checkout, ensuring transparency in pricing before completing the purchase.
What is my responsibility regarding customs fees?
While we calculate and collect applicable taxes and duties at checkout, any additional fees levied by local customs upon arrival are the customer’s responsibility and are not included in the checkout total.
Why do we mention the United States and Europe specifically?
The United States and Europe are noted due to a significant portion of our customer base residing in these areas. However, tax and duty policies apply to shipments in all international locations.
Who should I contact if I have questions regarding taxes, duties, or additional fees?
For questions regarding potential additional fees specific to your region, please contact your local customs office. For assistance during checkout, our customer service team is available to help you.
Can I prepay taxes and duties at checkout?
Some regions allow prepayment of taxes and duties during checkout. If this option is available for your location, it will be displayed at checkout. Otherwise, customs fees must be settled upon delivery.
Do I need to pay VAT for orders shipped to Europe?
Yes, VAT (Value-Added Tax) is applied to all orders shipped within the EU. The exact amount will be calculated at checkout.
What happens if I refuse to pay customs fees upon delivery?
If you refuse to pay customs duties or taxes, the shipment may be returned to us. In such cases, return shipping costs and any related fees will be deducted from your refund.
Do international orders require additional paperwork for customs clearance?
In most cases, we handle all necessary customs documentation for your shipment. However, some countries may require additional verification, which could delay delivery.
How can I estimate my customs fees before placing an order?
We recommend checking with your local customs office for an estimate of import duties and taxes applicable to your country before making a purchase.