Ensuring your delivery address is complete and accurate before finalizing your order is essential to prevent delays and avoid additional charges. Once an order is prepared for shipment or dispatched, address modifications cannot be made. If a package is returned due to an incomplete or incorrect address, the customer will be responsible for any applicable reshipping fees.
For updates to your delivery schedule or changes in delivery service type (e.g., from Shipping to Full Service Delivery), please enter your Confirmation Code (found on your receipt) and billing ZIP code on our order management page.
If a delivery needs to be rescheduled, please note:
Rescheduling fees: Orders rescheduled outside the designated time frames will incur applicable fees, including any re-delivery costs. This may affect the original delivery date.
Timely changes: Delivery rescheduling requests must be communicated within 48 hours of purchase.
Interstate delivery changes: For requests involving delivery to a different state, please notify us at least 48 hours prior to the scheduled delivery date.
Changes can only be processed via email or phone to ensure accuracy. Upon confirmation, you will receive email updates with the new delivery status.
Please note that changing the delivery address may result in shipment delays. Sohnne is committed to ensuring a smooth and secure delivery process, so your items arrive in excellent condition and on time.
FAQ
1. How can I update my delivery address?
To update your delivery address, please contact us via email or phone with your Confirmation Code and billing ZIP code. Please remember that address changes may lead to shipment delays, so timely communication is essential.
2. What happens if my delivery address is incorrect?
If an address is found to be incorrect or incomplete and the package is returned to us, you will be responsible for reshipping fees. Accurate address details help avoid additional fees and ensure timely delivery.
3. Can I change my delivery service type after ordering?
Yes, you may request an upgrade from Shipping to Full Service Delivery by providing your Confirmation Code and billing ZIP code. Additional fees may apply, and availability depends on the order's current processing stage.
4. What are the fees for rescheduling a delivery?
Rescheduling fees are based on the timing and nature of the change. Orders rescheduled outside designated time frames may incur re-delivery fees. Please contact customer service for specific fee details.
5. How do I reschedule my delivery?
To reschedule a delivery, please contact us within 48 hours of purchase. Changes can be requested via email or phone, and you will need your Confirmation Code and billing ZIP code. Late rescheduling may impact the delivery date and result in additional fees.
6. Can I change my delivery address to a different state?
Yes, but changes involving delivery to another state must be requested at least 48 hours before the scheduled delivery date. Contact us via email or phone with your Confirmation Code to initiate the change.
7. Will I receive updates if my delivery schedule changes?
Yes, upon confirming any changes, we will send email updates with the revised delivery status. This ensures you stay informed and prepared for the new delivery timeline.
8. What if my address change causes a delay?
Address changes may introduce shipment delays. We advise confirming address accuracy at checkout, as this helps maintain the original delivery schedule.