Address Accuracy
Providing an accurate and complete delivery address is essential for smooth, on-time delivery. Incorrect or incomplete address details can cause delays, returns, or additional charges.
Before placing your order:
Double-check your full delivery address, including apartment numbers, ZIP/postal codes, and any special delivery instructions.
An incorrect or partial address may prevent successful delivery.
After your order is confirmed:
Once your order has been processed for shipment or dispatched, we cannot make changes to the shipping address.
If a package is returned due to an incomplete or incorrect address, reshipping fees will apply.
Reshipping fees will be confirmed and approved with you before processing.
Rescheduling & Delivery Service Modifications
If you need to reschedule your delivery or upgrade your delivery service (e.g., from Standard Delivery to White Glove Delivery), please contact our customer support team directly.
To request changes:
Email: support@sohnne.com
Live Chat: Available 24/7
Provide your order number and updated delivery details.
Our team will confirm availability and any applicable costs.
Important Rescheduling Policies
Minimum Notice: Requests must be submitted at least 3 business days before the scheduled delivery date.
Rescheduling Fees: Changes made after this period may incur additional charges, including re-delivery fees.
Address changes that occur across states or countries may require extended lead times and could involve additional shipping costs.
Possible Delays Due to Address Changes
Changing your address after your order has been confirmed may cause delivery delays. This often requires extra coordination and routing updates with our logistics partners.
Our Commitment
At Sohnne®, we work diligently to ensure your furniture arrives on time and in perfect condition. Providing accurate address information helps us keep that promise.
Need Assistance?
Our customer care team is here to help with any urgent delivery changes or rescheduling needs:
Email: support@sohnne.com
Live Chat: Available 24/7
WhatsApp: +1 (833) 900-0017