For deliveries to apartment buildings or multi-story residences, please be aware that any additional fees required by building management to transport items from the ground floor to your unit or floor are not covered by Sohnne. These fees are the sole responsibility of the customer.
If you decline to pay these fees, the package will be delivered to a location specified by building management, typically on the ground floor or lobby, for you to pick up.
FAQ—Apartment and Multi-Story Building Deliveries
Are additional delivery fees covered for deliveries to apartments or multi-story buildings?
No, Sohnne does not cover any additional fees required by building management to transport items from the ground floor to your unit or floor. These fees are the customer’s responsibility.
What happens if I choose not to pay the additional delivery fees?
If you decide not to pay the extra fees imposed by your building management:
Your package will be delivered to a designated location (e.g., ground floor, lobby).
You will need to pick up the package from that location at your convenience.
Will Sohnne inform me of any extra fees required by my building?
Sohnne does not determine or inform customers about additional fees charged by building management. We recommend checking with your building management directly before placing an order.
How can I ensure my package is delivered directly to my unit in an apartment or multi-story building?
To ensure delivery to your specific unit or floor:
Contact your building management in advance to confirm and arrange for any required payment.
Provide clear delivery instructions to your building's front desk or concierge (if available).
Can I request that my package be left in the lobby if I am unavailable to collect it?
Yes, if you decline to cover additional delivery fees, your package will be left in the lobby or another designated area per building management’s delivery policy.
🔹 Need assistance with delivery details? Contact our support team at support@sohnne.com.