At Sohnne, we strive to ensure your delivery experience is smooth and stress-free. If you live in an apartment or a multi-story building, there may be additional delivery procedures to be aware of.
Please note: Any extra fees charged by building management for bringing items from the ground floor to your unit or floor are not covered by Sohnne. These costs, if any, are the responsibility of the customer.
If you choose not to cover these additional charges, your package will be delivered to the designated drop-off location provided by your building management—usually in the lobby or ground floor area.
Frequently Asked Questions (FAQ)
Are additional delivery fees covered for deliveries to apartments or multi-story buildings?
No. Any extra fees required by your building management to deliver items to your specific floor or unit are not included in Sohnne’s shipping cost. These fees must be arranged and paid by the customer directly.
What happens if I choose not to pay the additional delivery fees?
If you decline to pay the added charges from your building:
The delivery team will leave your package at a designated location, such as the lobby or mailroom
You can collect your item from that location at a time that works for you
Will Sohnne inform me of any extra fees required by my building?
Sohnne does not have access to your building’s delivery fee policy. We recommend checking with your building management before placing your order to understand any potential additional charges.
How can I ensure my package is delivered directly to my unit in an apartment or multi-story building?
Follow these steps to ensure direct delivery to your unit:
Contact your building management ahead of time to inquire about and settle any required delivery fees
Provide clear delivery instructions at the front desk or with the concierge, if available
Can I request that my package be left in the lobby if I am unavailable to collect it?
Yes. If you prefer not to pay the extra delivery fees or are unavailable during delivery, your item will be safely left in the lobby or other approved location as defined by your building’s delivery policy.
Need assistance with your delivery?
We’re here to help. Reach out anytime at support@sohnne.com and our team will gladly support you with any delivery-related concerns.