We want to ensure your new furniture arrives safely and without complications. This guide will help you prepare for a seamless delivery—whether you live in a house, apartment, or high-rise building.
1. Measuring for Delivery
Before placing your order, confirm that your furniture can be delivered into your space without issue. This helps avoid delays or failed deliveries.
Quick Fit Questions:
Can the delivery truck access your street or driveway?
Will the furniture fit through all exterior and interior doorways?
Is your hallway wide enough to accommodate the furniture?
Will it fit up the stairwell or inside the elevator?
Is the room ready to receive the furniture?
Key Measurements to Check:
Exterior doorway height and width.
Clearance behind doors and to opposite walls.
Staircase turns, corners, or curved sections.
Ceiling height and stairwell overhangs.
Low-hanging fixtures or railings.
Elevator interior dimensions and doorway size.
Tip: Compare the packaging dimensions listed on the product page with your home’s access points before ordering.
2. What to Do Before Delivery
Verify Measurements
Ensure the furniture can pass through entryways, staircases, and elevators to avoid access issues.
Inform Us About Special Requirements
If your location has limited truck access, gate codes, or requires a freight elevator, inform us in advance to prevent failed deliveries or extra fees.
Scheduling & Confirmation
Our delivery partner will contact you 1–3 business days before delivery by email or text.
Our delivery partner will provide you with an estimated delivery window, allowing you to plan accordingly.
3. Apartment & Multi-Story Building Deliveries
Some building managers may charge extra for carrying large items above ground level. These fees are the customer’s responsibility and must be settled before delivery.
If fees are not prearranged, your delivery may be left in the lobby or designated area per building policy.
4. Need to Reschedule or Change Delivery Details?
Contact us at least 3 business days before your scheduled delivery.
Address changes to another state or province may affect your delivery timeline and incur extra costs.
Contact:
Email: support@sohnne.com
WhatsApp: +1 (833) 900-0017
5. On Delivery Day—What to Expect
Track Your Order
Use the tracking link in your shipping confirmation email or log in to your Sohnne® account for live updates.
Delivery Guidelines:
Clear the delivery area of rugs, furniture, or fragile items.
Our delivery team does not move existing furniture.
An adult (18+) must be present during the entire delivery window.