Why You May Need a COI
Some buildings require a Certificate of Insurance (COI) before they allow large deliveries. At Sohnne®, we’re happy to provide this upon request.
To avoid delays, submit your COI request at least 5 business days before delivery (or 10 days for addresses outside major metro delivery areas).
We’ll email the COI to you before your delivery date, formatted to meet your building’s requirements.
How to Request a COI
Step 1: Confirm Your Building’s Requirements
Check with your property manager, HOA, or building supervisor to understand their delivery insurance requirements. Most buildings will require:
Minimum coverage amounts for:
General Liability Insurance
Workers’ Compensation Insurance
Comprehensive Auto Liability Insurance
Umbrella Coverage (if applicable)
Certificate Holder name and address
Additional Insured parties
💡 Tip: Attach your building’s requirements to your request for faster processing. We accept Word, PDF, JPEG, or PNG files (up to 40MB).
Step 2: Submit Your COI Request
Deadline: At least 5 business days before delivery (10 days for outside major metro areas).
Include:
Your sales order number
Building’s insurance requirements (file attachment recommended)
Submit via our online COI request form or contact our Customer Support Team directly.
Step 3: Receive and Share Your COI
Once we’ve prepared your COI:
Review it to ensure it matches your building’s requirements.
Please share it with your building or property manager.
Confirm with your building that delivery access is approved.
Important Notes
Requests made less than the recommended time may require rescheduling.
If delivery is denied due to a missing or unapproved COI, cancellation or redelivery fees will apply per Sohnne® shipping policy.
Submitting requirements early ensures a smooth delivery.
Example of Common COI Requirements
Coverage Amounts:
$1,000,000 General Liability Insurance
$1,000,000 Workers’ Compensation Insurance
$1,000,000 Comprehensive Auto Liability Insurance
Additional Insured: Property Management/HOA must be listed as Additional Insured.
Certificate Holder: Must list the correct Association name and address.
Possible Endorsements:
Primary and Non-Contributory Coverage endorsement
Employee Dishonesty Bond coverage
Need Help?
Our customer care team can guide you through every step of the COI process to ensure your delivery meets all building access requirements.
📧 support@sohnne.com | 💬 Live Chat 24/7 | 📱 WhatsApp: +1 (833) 900-0017