Sohnne is committed to protecting your privacy. This Privacy Policy explains the types of information we collect, how we use it, and your rights regarding your personal data.
1. Information Covered by This Privacy Policy
We collect different types of information to improve our services and provide a seamless experience. This includes:
A. Personal Information
Personal information refers to data that can be used to identify you, either directly or indirectly. This may include:
Name
Address
Email address
Phone number
Any identification number (e.g., order ID)
Location data
B. Aggregated & Anonymized Information
Aggregated Information: Combined data from multiple users that remains identifiable until anonymized.
Anonymized Information: Data that cannot be traced back to you individually (e.g., website analytics on video views).
C. Children’s Personal Information
Our website does not target or knowingly collect data from children under 16 years old.
If we discover any such data, we will delete it immediately.
If you believe we have collected information from a child under 16, please contact us at support@sohnne.com.
2. What Information Do We Collect?
A. Your Account & Customer Support Data
We collect data when you:
Register an account on our website
Contact customer support via phone, email, or social media
Place an order or return a product
Subscribe to promotions, newsletters, or extended warranties
Search for a product or interact with our website
Request a material sample (Swatch Request)
Participate in discussions, surveys, or promotions
Personal Information You Provide:
Name
Address
Email
Phone number
Any data required for order processing, delivery, or support inquiries
💳 Payment Information:
Payments are securely processed via third-party providers (e.g., PayPal).
Sohnne does not store your credit card details.
For PayPal’s privacy policy, visit PayPal Privacy Policy.
B. Device & Technical Information
When you visit our website, we automatically collect:
IP address
Browser type & version
Time zone & language preferences
Operating system & device information
Website visit history (clicks, pages viewed, videos watched, etc.)
3. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience.
A. What Are Cookies?
Cookies are small text files stored on your device to remember your preferences.
B. Types of Cookies We Use
✅ Strictly Necessary Cookies—Required for login & checkout functionality.
✅ Analytical/Performance Cookies – Help us track visitor behavior and improve the website (e.g., Google Analytics).
✅ Functionality Cookies—Remember user preferences for a better experience.
🔎 Opting Out of Analytics Tracking:
You can disable Google Analytics tracking by visiting: Google Analytics Opt-Out.
For more information about cookies, visit All About Cookies.
🔹 Video & Ad Tracking:
We may collect data on how users interact with videos or advertisements on our website.
This helps improve content relevance and user experience.
4. Information from Third-Party Sources
We receive additional data from trusted third-party service providers, including:
Business partners & subcontractors (technical, payment, and delivery services)
Advertising & analytics providers (e.g., Google Analytics)
Search engines & credit reference agencies
This information helps us:
✅ Improve our service
✅ Provide a seamless shopping experience
✅ Detect & prevent fraudulent transactions
5. Questions & Contact Information
For any inquiries regarding your personal data or this Privacy Policy, contact us:
📧 Email: support@sohnne.com