At Sohnne, your privacy matters. We are fully committed to handling your personal information with the utmost care, transparency, and responsibility. This policy explains what information we collect, how we use it, and what rights you have regarding your data.
1. Types of Information We Collect
To provide you with exceptional service and a personalized experience, we collect the following types of information:
A. Personal Information
Personal data refers to information that identifies you directly or indirectly, such as:
Full name
Home or delivery address
Email address
Phone number
Order identification number
Location-based data
This information is collected only when you interact with our website or services.
B. Aggregated and Anonymized Information
Aggregated data: Combined insights across multiple users that are used for analysis and remain anonymous.
Anonymized data: Website analytics, such as page views and video interactions, which cannot be traced back to any individual.
C. Children’s Information
Sohnne does not knowingly collect or process personal data from individuals under the age of 16. If we find such data has been submitted, we delete it immediately.
If you believe we may have collected data from a child, please contact us at: support@sohnne.com.
2. How We Collect Information
We collect personal data in the following scenarios to better serve and support you:
A. Account, Order, and Support Interactions
When you create an account on our website
When you place or return an order
When you contact our support team via chat, phone, email, or social media
When you sign up for promotional emails, newsletters, or extended warranty
When you request a fabric swatch
When you participate in surveys, discussions, or promotional events
When you search for or interact with our products online
Information You May Provide
Name
Address
Email
Phone number
Additional data needed for processing orders, deliveries, or support requests
Payment Information
All payments are processed securely via trusted third-party platforms such as PayPal.
Sohnne does not store or access your credit card information.
For more about PayPal's privacy practices, visit their official privacy policy page.
B. Device and Technical Information
When you browse our website, we automatically collect:
IP address
Browser type and version
Operating system and device details
Language settings and time zone
Browsing behavior (e.g., pages visited, videos watched, clicks)
3. Cookies & Tracking Technologies
We use cookies to personalize and improve your browsing experience.
A. What Are Cookies
Cookies are small text files saved on your device that help remember your preferences, improve navigation, and analyze user behavior.
B. Types of Cookies We Use
Strictly Necessary Cookies – Enable core website functionality such as login and checkout.
Analytical/Performance Cookies – Help us understand how users interact with the site. Example: Google Analytics.
Functionality Cookies – Remember settings like language preferences or user-selected features.
Opting Out of Analytics Tracking:
You can opt out of Google Analytics tracking by using the official opt-out tool on the Google Analytics Opt-Out page.
For more information about cookies, visit All About Cookies.
Video and Advertisement Tracking
We may collect non-identifiable data on how users interact with videos or ads on our site. This helps us deliver more relevant content and enhance your user experience.
4. Information from Third-Party Sources
To provide better services and protect your account, we may receive data from:
Logistics and payment service partners
Marketing and analytics platforms like Google Analytics
Search engines and fraud detection services
This information helps us:
Improve site performance
Offer a seamless shopping experience
Prevent unauthorized activities
All partners are carefully vetted and compliant with data protection standards.
5. Your Privacy Rights and Contact Information
You have the right to know, access, correct, or delete your personal information stored with us. If you have any questions, need assistance, or would like to request access to your data, we’re here to help.
Contact us anytime at: support@sohnne.com