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Privacy Policy – What Information Do We Collect and Why It Matters

Chester T avatar
Written by Chester T
Updated over 3 months ago

At Sohnne, your privacy matters. We are fully committed to handling your personal information with the utmost care, transparency, and responsibility. This policy explains what information we collect, how we use it, and what rights you have regarding your data.

1. Types of Information We Collect

To provide you with exceptional service and a personalized experience, we collect the following types of information:

A. Personal Information

Personal data refers to information that identifies you directly or indirectly, such as:

  • Full name

  • Home or delivery address

  • Email address

  • Phone number

  • Order identification number

  • Location-based data

This information is collected only when you interact with our website or services.

B. Aggregated and Anonymized Information

  • Aggregated data: Combined insights across multiple users that are used for analysis and remain anonymous.

  • Anonymized data: Website analytics, such as page views and video interactions, which cannot be traced back to any individual.

C. Children’s Information

Sohnne does not knowingly collect or process personal data from individuals under the age of 16. If we find such data has been submitted, we delete it immediately.

If you believe we may have collected data from a child, please contact us at: support@sohnne.com.

2. How We Collect Information

We collect personal data in the following scenarios to better serve and support you:

A. Account, Order, and Support Interactions

  • When you create an account on our website

  • When you place or return an order

  • When you contact our support team via chat, phone, email, or social media

  • When you sign up for promotional emails, newsletters, or extended warranty

  • When you request a fabric swatch

  • When you participate in surveys, discussions, or promotional events

  • When you search for or interact with our products online

Information You May Provide

  • Name

  • Address

  • Email

  • Phone number

  • Additional data needed for processing orders, deliveries, or support requests

Payment Information

  • All payments are processed securely via trusted third-party platforms such as PayPal.

  • Sohnne does not store or access your credit card information.

  • For more about PayPal's privacy practices, visit their official privacy policy page.

B. Device and Technical Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type and version

  • Operating system and device details

  • Language settings and time zone

  • Browsing behavior (e.g., pages visited, videos watched, clicks)

3. Cookies & Tracking Technologies

We use cookies to personalize and improve your browsing experience.

A. What Are Cookies

Cookies are small text files saved on your device that help remember your preferences, improve navigation, and analyze user behavior.

B. Types of Cookies We Use

  • Strictly Necessary Cookies – Enable core website functionality such as login and checkout.

  • Analytical/Performance Cookies – Help us understand how users interact with the site. Example: Google Analytics.

  • Functionality Cookies – Remember settings like language preferences or user-selected features.

Opting Out of Analytics Tracking:

Video and Advertisement Tracking

We may collect non-identifiable data on how users interact with videos or ads on our site. This helps us deliver more relevant content and enhance your user experience.

4. Information from Third-Party Sources

To provide better services and protect your account, we may receive data from:

  • Logistics and payment service partners

  • Marketing and analytics platforms like Google Analytics

  • Search engines and fraud detection services

This information helps us:

  • Improve site performance

  • Offer a seamless shopping experience

  • Prevent unauthorized activities

All partners are carefully vetted and compliant with data protection standards.

5. Your Privacy Rights and Contact Information

You have the right to know, access, correct, or delete your personal information stored with us. If you have any questions, need assistance, or would like to request access to your data, we’re here to help.

Contact us anytime at: support@sohnne.com

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