At Sohnne®, your trust is our top priority. We value your privacy and pledge to handle your personal data in a responsible, secure, and transparent manner. Here’s how we collect, use, and manage your data.
How We Use Information
We collect and use your personal data only to enhance your experience and ensure seamless service. Here's how:
Account Management, We use your data to create, verify, and manage your Sohnne® account securely.
Order Processing, Your information allows us to process your purchases, track deliveries, and provide timely customer support.
Product Registration, By linking purchased products to your account, we can offer warranty support and service notifications.
Communication and Support, We may use your data to respond to inquiries, send service updates, or provide relevant promotional offers.
Security and Compliance, Your data helps us detect unauthorized access, maintain platform security, and comply with legal obligations.
Website and Service Improvement, We analyze user data to improve the performance, features, and overall experience of our website.
Marketing (Opt-in Only), We send promotional emails and offers only if you have opted in to receive them.
Why We Use Your Information
Your information is processed under these lawful bases:
Contractual Obligations, We need your data to fulfill your purchases and agreements with us.
Legitimate Interests, For internal security, fraud prevention, service enhancements, and customer support.
Legal Compliance, To meet international regulations related to taxes, business operations, and consumer rights.
📌 Note: If you do not provide essential personal information, we may be unable to process certain requests or complete services.
Where We Store Your Information
Your personal data may be stored or processed in multiple locations, including:
United States, Data may reside on cloud-based servers located in the U.S.
Third-Party Providers, We use secure service providers who may operate in countries outside your own.
To protect your data during international transfers, we follow applicable laws and use EU Standard Contractual Clauses for data transfers outside the European Economic Area (EEA).
Accessing and Managing Your Personal Information
You remain in full control of your data. Here's how you can manage your information:
Through Your Account, You can log in at any time to update or correct your personal details.
Via Email, To request data deletion, correction, or transfer, simply email us at support@sohnne.com.
Unsubscribe from Marketing, Each marketing email includes a simple unsubscribe link to opt out instantly.
Your Privacy Rights
As our valued customer, you are entitled to the following rights:
Correct any incorrect or outdated personal information
Delete your data (unless legal obligations require us to retain it)
Transfer your data to another provider
Restrict or object to how your data is being used
We are committed to processing all requests promptly, fairly, and with full transparency.
FAQ: Data Privacy & Security
Who can I contact if I have privacy concerns?
You can reach out to our Data Protection Officer (DPO) at support@sohnne.com for any privacy-related inquiries.
How long does Sohnne keep my personal information?
We retain customer data only as long as necessary for business, legal, or regulatory purposes. If you request deletion, we will securely erase your data unless required to retain it by law.
Can I delete my account and all associated data?
Yes! You can request complete data deletion by contacting support@sohnne.com. However, certain transaction records may be retained for legal compliance.
Does Sohnne share my data with third parties?
We do not sell your data. We only share necessary data with trusted service providers (e.g., payment processors, shipping partners) to fulfill your orders and improve our services.
How is my data protected?
We implement encryption, access controls, and regular security audits to protect your personal information from unauthorized access or misuse.