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How We Collect, Use, and Protect Your Information

Chester T avatar
Written by Chester T
Updated over 3 months ago

At Sohnne, your trust is our priority. We value your privacy and are committed to using your personal data responsibly, securely, and transparently. This article explains how we handle your information—why we collect it, how we use it, and how you can manage it.

How We Use Information

We collect and use your personal data only to enhance your experience and ensure seamless service. Here's how:

  • Account Management
    Used to create, verify, and manage your Sohnne account securely.

  • Order Processing
    Enables us to fulfill your purchases, track delivery status, and offer timely customer support.

  • Product Registration
    Allows us to link your purchased product to your profile for warranty and service purposes.

  • Communication and Support
    We use your data to respond to questions, send service updates, or deliver relevant promotions.

  • Security and Compliance
    Helps us detect unauthorized access, ensure platform safety, and meet legal obligations.

  • Website and Service Improvement
    We analyze data to optimize our platform’s speed, features, and user experience.

  • Marketing (Opt-in Only)
    Promotional emails and offers are only sent if you’ve given us clear permission.

Why We Use Your Information

Your information is processed under these lawful bases:

  • Contractual Obligations
    We need your data to fulfill your purchases and agreements with us.

  • Legitimate Interests
    For internal security, fraud prevention, service enhancements, and customer support.

  • Legal Compliance
    To meet international regulations related to taxes, business operations, and consumer rights.

📌 If you do not provide essential personal information, we may not be able to process certain requests or complete services.

Where We Store Your Information

Your personal data may be stored or processed in multiple locations, including:

  • United States
    Data may reside on cloud-based servers located in the U.S.

  • Third-Party Providers
    We use secure service providers who may operate in countries outside your own.

To protect your data during international transfers, we follow applicable laws and enforce EU Standard Contractual Clauses when transferring data outside the European Economic Area (EEA).

Accessing and Managing Your Personal Information

You remain in full control of your data. Here's how you can manage your information:

  • Through Your Account
    You can log in at any time to update or correct your personal details.

  • Via Email
    To request data deletion, correction, or transfer, simply email us at support@sohnne.com.

  • Unsubscribe from Marketing
    Each marketing email includes a simple unsubscribe link to opt out instantly.

Your Privacy Rights

As our valued customer, you are entitled to the following rights:

  • Correct any incorrect or outdated personal information

  • Delete your data (unless legal obligations require us to retain it)

  • Transfer your data to another provider

  • Restrict or object to how your data is being used

We are committed to processing all requests promptly, fairly, and with full transparency.

FAQ: Data Privacy & Security

Who can I contact if I have privacy concerns?

You can reach out to our Data Protection Officer (DPO) at support@sohnne.com for any privacy-related inquiries.

How long does Sohnne keep my personal information?

We retain customer data only as long as necessary for business, legal, or regulatory purposes. If you request deletion, we will securely erase your data unless required to retain it by law.

Can I delete my account and all associated data?

Yes! You can request complete data deletion by contacting support@sohnne.com. However, certain transaction records may be retained for legal compliance.

Does Sohnne share my data with third parties?

We do not sell your data. We only share necessary data with trusted service providers (e.g., payment processors, shipping partners) to fulfill your orders and improve our services.

How is my data protected?

We implement encryption, access controls, and regular security audits to protect your personal information from unauthorized access or misuse.

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