We collect and use your personal information for the following purposes:
Account Management: Setting up, authenticating, and managing your Sohnne account.
Order Processing: Facilitating purchases, tracking deliveries, and providing customer support.
Product Registration: Adding your product to our database for better service.
Communication & Support: Responding to inquiries, providing updates, and administering promotions.
Security & Compliance: Protecting accounts, preventing fraud, and complying with legal obligations.
Website & Service Improvement: Enhancing website functionality and user experience.
Marketing (Opt-in Only): Sending promotional materials if you have actively opted in.
2. Why We Use Your Information
We process your information based on:
Contractual Obligations—Necessary for fulfilling your purchases and service agreements.
Legitimate Interests – Maintaining security, improving services, and preventing fraud.
Legal Compliance—Meeting tax, financial, and regulatory requirements.
🚨 If you choose not to provide required personal information, we may be unable to process certain requests or provide services.
3. Where We Store Your Information
Your data may be stored and processed globally, including:
📌 United States & Global Cloud-Based Servers
📌 Third-Party Service Providers Outside Your Country
We take necessary steps to ensure compliance with data protection laws and apply EU Standard Contractual Clauses when transferring data outside the EEA.
4. Accessing & Managing Your Personal Information
You can update, delete, or request access to your personal data through:
Your Online Account: Log in to update account details.
Email Support: Contact support@sohnne.com with your request.
Unsubscribe Link: Found in any marketing emails you receive.
📌 Rights You Have:
✅ Request correction of inaccurate data.
✅ Delete your personal information (unless legally required to retain).
✅ Transfer your data to a third party.
✅ Restrict or object to data processing.
5. FAQ: Data Privacy & Security
Who can I contact if I have privacy concerns?
You can reach out to our Data Protection Officer (DPO) at support@sohnne.com for any privacy-related inquiries.
How long does Sohnne keep my personal information?
We retain customer data only as long as necessary for business, legal, or regulatory purposes. If you request deletion, we will securely erase your data unless required to retain it by law.
Can I delete my account and all associated data?
Yes! You can request complete data deletion by contacting support@sohnne.com. However, certain transaction records may be retained for legal compliance.
Does Sohnne share my data with third parties?
We do not sell your data. We only share necessary data with trusted service providers (e.g., payment processors, shipping partners) to fulfill your orders and improve our services.
How is my data protected?
We implement encryption, access controls, and regular security audits to protect your personal information from unauthorized access or misuse.