We're sorry to hear you're having concerns with your delivery.

Any concerns regarding your delivery must be notated on your Proof of Delivery Receipt before signing and reported to both Castlery as well our delivery partner when the delivery team is still on site.
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Proof of Delivery Receipt (POD): Please notate any damages to cartons, property, or any product damage (for white glove services) before signing the POD. We recommend that you take photos to document the damage.
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For more POD details, view our Delivery page.