We're sorry to hear you're having concerns with your delivery. To ensure a smooth resolution, please follow the steps below:
Step 1: Document the Issue on Your Proof of Delivery (POD)
📜 Before signing the Proof of Delivery Receipt (POD), check for:
✔ Carton damage (visible dents, tears, or damage to the box)
✔ Product damage (if you opted for White Glove Delivery)
✔ Property damage (scratches, dents, or issues caused during delivery)
📸 We highly recommend taking photos of any damage before signing the POD.
Step 2: Report the Issue Immediately
If there is an issue, you must report it while the delivery team is still on site.
📩 Contact Sohnne Customer Support at support@sohnne.com and include:
Your order number
Photos of the damage
A brief description of the issue
Step 3: Additional Support
For more details on the Proof of Delivery process, visit our Delivery Page.