Step-by-Step Guidance to Resolve Any Delivery Concerns Smoothly
Step 1: Inspect and Document Before Signing
Before signing the Proof of Delivery (POD), carefully inspect your order. Identifying and documenting any issues at this stage helps expedite the resolution process.
What to check:
Carton condition: Look for any visible damage such as dents, tears, punctures, or crushed areas.
Product condition: If you selected White Glove Delivery, inspect for any scratches, dents, or defects on the furniture.
Property condition: Ensure that no damage was caused to your home or building during delivery.
For faster claim processing:
Take clear photos or videos of any damage.
If possible, ask the delivery team to note the damage directly on the POD.
Step 2: Report the Issue Immediately
If you notice any issues, report them while the delivery team is still present. This helps to resolve the issue quickly and efficiently.
To report:
Email support@sohnne.com immediately.
Include the following information:
Your order number.
Photos/videos of the damage.
Original packaging (with visible damage and labels).
Delivery receipt or POD notes.
A brief description of what happened during delivery.
Processing time:
Once all required documentation is received, our team will review your case within 30 hours. Missing documentation may delay your claim. Please ensure all requested materials are provided.
Step 3: Need More Help?
For additional information on our delivery process, Proof of Delivery, and damage claim policies, visit our Delivery Information Page on the Sohnne® website.
Our team is committed to ensuring that your furniture arrives on time and in perfect condition. If you encounter any issues, we will work with you to make the process as smooth as possible.