Overview of My Account Issues
Having trouble with your account? Whether you're managing your email preferences or facing technical difficulties, we’ve got you covered. Below, we’ve outlined some common issues and easy solutions to help you get back on track.
How do I unsubscribe from your mailing list?
To opt out of our emails, simply click on the "Unsubscribe" link found in the footer section of any email we’ve sent. Once clicked, you will no longer receive promotional emails from us.
How do I reset my account password?
If you've forgotten your password, you can reset it easily:
Click the "Forgotten Password" option on the login page.
We’ll send you a link to reset your password via email.
If you don’t receive it in your inbox within a few minutes, please check your spam or junk folder.
I'm facing an error using the email referral box. What went wrong?
If you're experiencing issues while using our email referral box, here are a few possible causes and solutions:
Possible Mistyped Email Address:
There may be a typo in one of the email addresses you entered, or you may have missed a comma between multiple addresses.
To fix this, enter each email address one at a time, clicking ‘send’ after each one, rather than entering them all together.
Still Encountering Problems?
If the error persists after you’ve double-checked the email addresses, we recommend sharing your unique referral link with your friends instead. This can often bypass the issue entirely.
Need More Help?
If you're still unable to resolve the issue, feel free to reach out to us directly. We’ll assist you further to ensure the referral process goes smoothly.
Additional Assistance
If you continue to face any issues not covered here, please contact us for personalized support. Our customer service team is ready to help with any account-related concerns.