Purchasing luxury furniture is a meaningful investment, and at Sohnne®, we ensure it arrives in perfect condition. That’s why every eligible order is covered by our Delivery Insurance Program, protecting your purchase from loss, damage, or theft during transit.
Whether you’ve ordered a small accessory or a full-sized furniture piece, this coverage gives you peace of mind from the moment it leaves our warehouse until it’s safely in your hands.
Why Delivery Insurance Matters
Covers your order from dispatch until successful delivery.
Protects against incidents beyond your control, such as lost shipments or transit damage.
Ensures a quick and clear claims process if an issue occurs.
What Our Delivery Insurance Covers
1. Lost Shipments
If your order is lost in transit and cannot be located, we will arrange a replacement or issue a refund after verifying the loss with the carrier.
2. Damaged Items
Visible Damage: Report within 48 hours of delivery with clear photos of the item, packaging, and shipping label.
Concealed Damage: Report within 7 days after unboxing, with supporting documentation.
3. Theft After Delivery (Porch Theft)
If your tracking status shows “Delivered” but you didn’t receive the package, you can submit a claim. Supporting evidence (security footage, building staff statement, or neighbor confirmation) may be requested.
How to File a Delivery Insurance Claim
To file a claim:
Contact Sohnne® Support via Live Chat or support@sohnne.com.
Provide:
Your order number and tracking information.
Photos of the issue and packaging.
Proof of purchase (invoice).
Our team will review and coordinate with the carrier to resolve the claim.
Most claims are processed within 5–7 business days.
Missed Deliveries & Redelivery Fees
Standard Delivery: Our partner will attempt redelivery at no charge if the first attempt fails.
White Glove Delivery: Includes one free reschedule if the first attempt fails. If the second attempt is missed, a $100 redelivery fee will apply.
Tip: Track your shipment and ensure someone is available during the delivery window.
Customer Responsibilities
To maintain eligibility for coverage:
Double-check your shipping address at checkout.
Inspect your package upon delivery.
Report any visible damage within 48 hours and concealed damage within 7 days.
Keep the original packaging until your claim is resolved.
Exclusions
Our Delivery Insurance does not cover:
Claims filed after the allowed timeframes.
Minor cosmetic imperfections that do not affect functionality.
Damage occurring after successful delivery due to mishandling.
Items left exposed to weather or unattended for extended periods.
At Sohnne®, your satisfaction is our priority. Our Delivery Insurance ensures that every step—from our warehouse to your home—is protected.
Need Help?
Contact us anytime via Live Chat or email support@sohnne.com.