Our Commitment to Long-Lasting Quality
At Sohnne, we take pride in creating premium furniture designed to last. To back this commitment, we offer an industry-leading 10-year warranty, ensuring peace of mind with every purchase.
Each piece of furniture is crafted using high-quality materials and undergoes rigorous inspections during production. This approach guarantees that our furniture maintains the highest standards of durability and design integrity.
What’s Covered Under the 10-Year Warranty?
Our 10-year warranty applies to furniture used under normal residential conditions and covers the following:
1. Structural Integrity
Solid wood and metal components are covered against structural failures, breakage, or manufacturing defects.
Frames and legs are guaranteed to maintain durability under standard usage.
2. Craftsmanship & Workmanship
Defects related to loose threading, detached buttons, or faulty adhesive bonding are covered for the first year.
Issues in stitching or structural joints due to production defects will be addressed.
3. Light Commercial Use (Limited Coverage)
For low-traffic commercial environments (such as boutique offices or hotel rooms), we provide 1-year coverage on metal and solid wood components.
What’s Not Covered?
To maintain transparency, the warranty does not cover the following:
Wear and Tear: Normal fading, scratches, or softening of cushions over time.
Natural Materials: Variations in wood grain, marble veining, or leather patina that develop with age.
Outdoor Damage: Indoor furniture exposed to outdoor conditions.
Misuse & Neglect: Improper care, modifications, or damage caused by accidents.
Upholstery & Fabrics: Material degradation from spills, pet damage, or direct sunlight exposure.
How to File a Warranty Claim
If you experience an issue covered under warranty, follow these steps:
Contact Customer Support—Email us at support@sohnne.com with your order number.
Submit Proof of Purchase—Provide a copy of your receipt or order confirmation.
Attach Photos or Videos—Clearly show the defect for faster assessment.
Receive Resolution Options—If approved, we will arrange for repair, replacement, or refund.
Warranty Resolutions & Processing Time
Replacement parts: Shipped within 8-14 weeks after approval.
Repairs: If covered, we may reimburse repair costs with pre-approval.
Full replacements: In cases of major defects, a full exchange will be arranged.
Refunds: If a resolution is not possible, a refund may be issued based on product value.
Protecting Your Warranty—Care & Maintenance Tips
To maintain your warranty and ensure your furniture remains in pristine condition, we recommend:
✔ Regular cleaning with recommended products for wood, metal, and upholstery.
✔ Avoid direct sunlight to prevent fading of fabrics and leather.
✔ Use protective pads under furniture legs to prevent floor scratches.
✔ Follow weight capacity limits to avoid structural stress.
A Warranty That Reflects Our Trust in Quality
We stand behind our craftsmanship, and our 10-year warranty is our way of We stand behind our craftsmanship, and our 10-year warranty is our way of ensuring you enjoy your furniture with confidence. If you have any concerns or need assistance, our customer support team is always available to help.
For additional details, visit our Warranty & Repairs page or reach out to our customer care team today!