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7-Year Warranty—Your Assurance of Quality & Durability

Chester T avatar
Written by Chester T
Updated over a month ago

Our Commitment to Long-Lasting Quality

At Sohnne, we are committed to delivering timeless furniture that combines durability, craftsmanship, and elegance. To support this commitment, we offer a comprehensive 7-year warranty—one of the longest in the industry—giving you complete confidence in every piece you purchase.

Every item we produce is crafted from premium materials and undergoes strict quality inspections to ensure long-lasting performance and visual appeal. This warranty reflects our belief in the value and integrity of what we create.

What’s Covered Under the 7-Year Warranty?

This warranty applies to furniture used under normal residential conditions. It covers the following:

Structural Integrity

  • Solid wood and metal components are protected against breakage and manufacturing defects

  • Frames, legs, and joints are guaranteed to remain strong under standard use

Craftsmanship and Workmanship

  • Issues such as detached buttons, loose threading, and adhesive separation are covered within the first year

  • Faulty stitching or joint misalignment due to production defects are included under warranty terms

Light Commercial Use (Limited Coverage)

  • In low-traffic commercial spaces like boutique offices or guest rooms, we provide 1-year coverage for solid wood and metal elements

  • Upholstery, padding, and surface materials are not covered for commercial environments

What’s Not Covered?

To maintain full transparency, the warranty does not include the following:

  • Normal wear and tear, including fading, fabric softening, and surface scratches

  • Variations in natural materials, such as wood grain, marble veining, and leather patina, which are expected with aging

  • Damage from outdoor exposure, including humidity, sunlight, or rain when indoor furniture is used outdoors

  • Improper care, neglect, unauthorized modifications, or accidental damage

  • Upholstery issues, such as spills, pet scratches, and fabric deterioration from direct sunlight or abrasive cleaning

How to File a Warranty Claim

If you experience an issue covered by the warranty, follow these steps for a smooth resolution:

  1. Contact Customer Support — Email us at support@sohnne.com with your order number

  2. Provide Proof of Purchase — Include a valid receipt or order confirmation

  3. Attach Photos or Videos — Show clear images of the defect to speed up the evaluation

  4. Review Resolution Options — Once verified, we’ll offer a repair, replacement, or refund

Warranty Resolutions & Processing Time

  1. Replacement parts: Delivered within 8 to 14 weeks after approval

  2. Repairs: Reimbursement available with prior approval

  3. Full replacements: Provided for verified major structural or manufacturing defects

  4. Refunds: Issued if repair or replacement is not feasible, based on product value.

Protecting Your Warranty—Care & Maintenance Tips

To ensure your furniture stays in excellent condition and remains under warranty coverage, we recommend:

  • Clean with products specifically designed for wood, metal, or upholstery

  • Keep furniture away from direct sunlight to prevent color fading

  • Use floor protectors under legs to avoid surface scratches

  • Avoid exceeding recommended weight limits to protect structural elements

A Warranty That Reflects Our Trust in Quality

We take great pride in every product we offer. Our 7-year warranty is not just a policy—it’s a promise. A promise that your furniture was made to be lived with, admired, and trusted for years to come.

If you have questions or need assistance, our support team is ready to help. For more information, please visit our Warranty & Repairs page or contact us directly.

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