VAT, Tax & Customs Process for UK Customers

All orders shipped to the United Kingdom include VAT (Sales Tax) in the total price displayed at checkout. The VAT is calculated based on the UK’s applicable rate and is automatically included in your payment summary.

Customers do not need to pay VAT separately or complete any forms—Sohnne manages the entire VAT process from start to finish.

The total price you see during checkout already includes VAT. This provides clarity and ensures that you know exactly what you’re paying for, with no extra charges after purchase. A complete breakdown of your order, including the VAT component, will be included in your invoice once the order is confirmed.

To make the shipping experience as smooth as possible, Sohnne handles all customs paperwork and import duties related to UK shipments.

There are no additional charges beyond what’s shown at checkout. Everything related to customs is managed by our team, allowing your order to move through the process quickly and efficiently.

Sohnne provides a seamless experience by covering all administrative steps related to tax, customs, and logistics.

Once your order is processed and shipped, you will receive a report detailing the VAT and import charges that have been handled for you. This transparency allows you to track everything confidently while waiting for your delivery.

VAT included in UK orders is not refundable for retail purchases made for personal use. This is standard for all consumer orders under current UK tax regulations. The full amount, including VAT, will be part of your invoice and processed as part of your payment.

Shipping costs are calculated based on your location and the total value of your order. These charges are shown clearly at checkout before payment. The shipping fee, combined with VAT and any applicable duties, forms a single, upfront cost—making your purchase fully transparent and predictable.

If an item is returned and approved under Sohnne’s return policy, the VAT associated with that item will be included in the refund amount. This ensures that any taxes paid on returned items are credited back to you appropriately, as part of the refund process.

From placing your order to receiving it at your doorstep, every part of the tax and customs process is taken care of by Sohnne. There’s no need to deal with agencies, paperwork, or surprise fees. Your only focus is to enjoy your purchase—while we handle the rest.