My Furniture Arrived with Minor Damage or Chipping—What Should I Do?
We understand that receiving furniture with minor chipping, scratches, or surface damage can be frustrating. At Sohnne, we are committed to providing the best solution to ensure your furniture stays in perfect condition.
For minor cosmetic damages, we provide a high-quality wood repair kit at no additional cost. This allows you to restore your furniture quickly and easily, without the hassle of waiting for a replacement or dealing with complicated returns.
How Will Sohnne Resolve This Issue?
✅ Free Professional Wood Repair Kit
We will send you a high-quality wood repair kit within 1 business day at no extra cost. The kit includes everything you need to fix chipped wood, scratches, dents, and minor surface damage.
✅ Optional Store Credit (Case-by-Case Basis)
We may offer a $50 store credit for future purchases if we confirm significant cosmetic damage.
Store credit cannot be exchanged for cash and is non-transferable.
✅ Step-by-Step Repair Assistance
Our experts are available to provide step-by-step guidance to ensure a seamless repair process.
💡 Important: If your furniture has major structural damage, please contact our support team with clear photos, and we will assess the best resolution for you.
Why a Repair Kit Instead of a Replacement?
Faster & More Convenient – Avoid the hassle of waiting for a replacement or return process.
Professional-Quality Results – The wood repair kit ensures seamless color blending and long-lasting durability.
Eco-Friendly & Sustainable – Repairing instead of replacing reduces waste and promotes sustainability.
What’s Included in the Wood Repair Kit?
The wood repair kit provides a comprehensive solution, including:
Customizable Colors – Perfect match for any wood shade.
Easy Application – No special skills needed.
Durable, Long-Lasting Formula – Chip-resistant and fade-proof repairs.
Works on All Wood Surfaces – Suitable for solid wood, veneer, laminate, and engineered wood furniture.
💡 Looking for a repair solution for other materials?
Leather Repair Kit: Fix scratches, peeling, and tears in leather furniture & car seats.
Fabric & Carpet Repair Kit: Fix burns, holes, and tears in fabric and upholstery.
FAQs — Common Questions About Repairing Damaged Furniture
What if my furniture has more than just minor chipping?
If your furniture has major damage (e.g., cracks, broken parts, or severe structural issues), please contact our support team with clear photos. We will assess the best resolution for you.How do I use the repair kit?
The repair kit includes detailed step-by-step instructions. If you need additional guidance, our support team is ready to assist you.Will the repaired area be noticeable?
No. The custom color-matching system ensures that the repaired area blends perfectly with the original wood finish.Is the repair permanent?
Yes! The repair formula is chip-resistant, fade-proof, and designed for long-lasting durability.Can I request a replacement instead of using the repair kit?
For minor cosmetic damage, the repair kit is the primary resolution. For major structural damage, please contact us, and we will assess whether a replacement is necessary.
Final Thoughts
At Sohnne, we stand behind the quality of our furniture and are dedicated to ensuring customer satisfaction. Our wood repair solution offers a quick, effective, and sustainable alternative to replacements. If you have any questions or need further assistance, feel free to contact our support team, we’re here to help!
Disclaimer:
Sohnne is an independent furniture brand offering designs inspired by mid-century modern aesthetics. We are not affiliated with, associated with, or endorsed by any original designer or manufacturer. Names and brands are their owners’ property, used descriptively only. Prices are market references at publication.