At Sohnne®, we understand that plans can change. Below is our cancellation policy, including important exclusions for custom orders and bulk purchases.
Cancellations
Within 12 Hours of Order Placement
Orders canceled within 12 hours of placement are eligible for a full refund.
After 12 Hours of Order Placement
Orders canceled after 12 hours, and before we email you that production has started, will incur a 5% processing fee, deducted from the subtotal refund.
Orders Already Shipped
Orders that are already in transit cannot be canceled, except as described below for late deliveries. The item must be delivered first, and then a return request can be submitted according to our return policy. Refusing delivery is not considered a valid cancellation.
Non-Returnable Orders
Custom & Made-to-Order Products
Custom-built or made-to-order products are final sale and cannot be canceled, returned, or refunded once we have emailed you that production has started. If your order has not been delivered by the end of the estimated delivery window shown at checkout, you can cancel it for a full refund.
Bulk Orders ($5,000 or More)
Orders of $5,000 or more are treated as bulk orders. Due to processing priorities, these orders are non-cancelable and non-refundable once payment is completed. For any concerns, please contact us prior to placing your bulk order to ensure full understanding of the process.
Important Notes
Always review your order carefully before submitting.
Once your order is confirmed and processed, changes may not be possible.
If you’re unsure about your order or have specific needs (such as customizations or bulk orders), please contact our team before placing your order for further assistance.