Our goal is to make every step of your purchase experience smooth and transparent—especially when it comes to shipping, delivery, and handling. Below are important terms regarding shipping fees, packaging conditions, and what happens if a delivery is missed.
Shipping Costs & Promotions All shipping fees are non-refundable, including:
Original shipping charges paid at checkout
Shipping-related taxes
Return shipping costs (deducted from the refund)
Even if a promotional free shipping code is applied, actual carrier costs have been incurred and will still be deducted from any refund amount if a return is initiated.
Shipping charges are calculated based on:
Total order value
Delivery destination (zip/postal code)
Rates outlined in our Shipping & Delivery policy
Return Shipping Responsibility All return shipping costs are the responsibility of the customer. These costs are automatically deducted from the total refundable amount. We do not mark up return shipping charges and, in fact, subsidize a portion of the cost to keep it as low as possible.
Packaging Requirements & Claims To ensure eligibility for return and to support any claim regarding damage:
Items must be returned in their original, undamaged packaging
All packaging components (foam, wrap, box) must be included
Packaging Claims
Any claims about damaged packaging must be made at the time of delivery
If the outer packaging appears damaged, the customer must reject the delivery and mark it with the carrier
Once the delivery is signed for and accepted, the item is considered to be received in good condition, and no packaging claims can be processed
Missed Delivery Appointments If no one is present to receive the order during the confirmed delivery time:
The delivery will be marked as unsuccessful
A return fee and rescheduling logistics cost will apply
Missed deliveries are not valid grounds for cancellation or full refund
Customers are responsible for being present and available at the mutually agreed delivery window. Please plan accordingly to avoid additional charges.
For more information on how shipping fees and conditions apply to your order, please visit our Shipping & Delivery policy page.