Delivery Address Updates & Changes
How can I update my delivery address?
To update your delivery address, contact our customer care team via email, live chat, or WhatsApp.
Provide your order number
Share your current and updated address details
We recommend requesting changes at least 3 business days before your scheduled delivery to avoid any delays.
What happens if my delivery address is incorrect?
If your package is returned due to an incorrect or incomplete address, reshipping fees will apply. Please double-check your address at checkout to ensure smooth delivery.
Can I change my delivery address to a different state or country?
Yes, but please contact us at least 3 business days before your scheduled delivery.
Changes to another state or country may require re-routing and could cause delays or additional charges.
Changing Delivery Services or Scheduling
Can I change my delivery service type after ordering?
Yes, you can upgrade from Standard Delivery to White Glove Delivery if available. Contact us to confirm the options and any additional fees.
How do I reschedule my delivery?
To reschedule, contact us as soon as possible, ideally within 3 business days before your delivery date to avoid additional charges. Kindly provide your order number, and we will be pleased to assist in arranging a new delivery time.
What are the fees for rescheduling a delivery?
Fees depend on how close your request is to the original delivery date. Changes made close to the scheduled date may incur a re-delivery fee.
Will I receive updates if my delivery schedule changes?
Yes, we will notify you via email if there are any updates or changes to your delivery schedule.
What if my address change causes a delay?
If you change your address after we process your order, we may need to reschedule, potentially extending your delivery time.
Special Requests & Documentation
How do I obtain a Certificate of Insurance (COI) for my delivery?
If you need a COI for delivery, please email us your building’s COI requirements and attach a sample if available.
We will coordinate with our delivery partner to prepare the necessary document.
Please allow up to 10 business days for processing.
Delivery Time & Region Questions
How can I verify the estimated delivery time before ordering?
On the product page, enter your ZIP/postal code to view the estimated delivery timeframe based on your location and product availability.
What does the delivery estimate include?
The estimate includes:
Production lead time (for Made to Order items)
Warehouse processing time
Transit time to your address
Are delivery times guaranteed?
No. Delivery times are estimates and may vary due to logistics, customs clearance, or severe weather. If a delay occurs, we will notify you with an updated delivery schedule.
What regions do you currently deliver to?
All 48 contiguous United States
Selected countries and regions in Europe
Can I order from outside the listed regions?
Yes, but you must confirm availability with our team first.
If you're in Asia, the Middle East, Africa, South America, Australia, or non-contiguous North America, please contact us before placing your order.
How do I contact support to confirm international delivery?
Email: support@sohnne.com
Live Chat: Available 24/7
WhatsApp: +1 (833) 900-0017
Is Sohnne® expanding delivery coverage?
Yes, we are constantly expanding our delivery network to serve more countries globally.
Can I self-collect the furniture?
No, all orders are shipped directly to your delivery address via our trusted logistics partners. If you have special delivery instructions, please contact us.