Delivery Address Updates & Changes
How can I update my delivery address?
To update your delivery address, contact us via email or phone and provide your confirmation code and billing ZIP code. Please reach out as soon as possible—address changes during processing may result in delivery delays.
What happens if my delivery address is incorrect?
If we return the package to you due to an incorrect or incomplete address, we will charge a reshipping fee. We strongly recommend double-checking all address details at checkout to ensure smooth delivery.
Can I change my delivery address to a different state?
Yes. To request a change to a different state, please contact us at least 48 hours before your scheduled delivery date. Kindly include your confirmation code in the message to ensure quicker assistance.
Changing Delivery Services or Scheduling
Can I change my delivery service type after ordering?
Yes, upgrades (such as from Standard to Full-Service Delivery) may be requested.
Please send your confirmation code and billing ZIP code to our team. Availability may vary based on the processing stage of your order, and additional fees may apply.
How do I reschedule my delivery?
Contact us within 48 hours of placing your order to reschedule.
Send us an email or call with your Confirmation Code and Billing ZIP Code.
Late rescheduling requests may result in delays or extra fees.
What are the fees for rescheduling a delivery?
Rescheduling fees vary depending on how close your request is to the delivery date.
Orders changed outside the standard timeframe may incur a re-delivery fee.
Contact customer service for fee specifics based on your delivery window.
Will I receive updates if my delivery schedule changes?
Yes. We will notify you via email if there are any updates or changes to your delivery schedule. Our goal is to keep you informed and prepared every step of the way.
What if my address change causes a delay?
Changing the address after the order is processed may lead to delivery rescheduling. To avoid delays, please ensure your shipping details are correct at the time of purchase.
Special Requests & Documentation
How do I get a Certificate of Insurance (COI) for my delivery?
Email us the COI requirements provided by your building (include a sample if possible).
We will coordinate with our carrier to generate the COI.
Please allow up to 10 business days for the delivery partner to complete this process.
Delivery Time & Region Questions
How can I check the estimated delivery time before ordering?
Visit the product page, and enter your destination ZIP or postal code.
Our system will show the estimated delivery timeframe based on your location and product availability.
What does the delivery estimate include?
Delivery estimates account for:
Production lead time
Warehouse processing time
Transit time to your address
Are delivery times guaranteed?
Delivery times are estimates only.
Factors like logistics, customs clearance, or severe weather may impact delivery.
We’ll always send updates by email if delays occur.
What regions do you currently deliver to?
We currently deliver to the following regions:
All 48 contiguous United States
Select countries and zones in Europe
Can I order from outside the listed regions?
Yes, but you'll need to confirm eligibility with our team.
If you're located in Asia, the Middle East, Africa, South America, Australia, or non-contiguous North America, please reach out to our support team before ordering.
How do I contact support to confirm international delivery?
Our team is available 24/7.
Email: support@sohnne.com
Phone: +1 (833) 900-0017
Is Sohnne expanding delivery coverage?
Yes! We are continuously growing our delivery network.
Over 200,000 customers worldwide have successfully received their furniture, and we’re committed to providing premium delivery experiences across the globe.
Can I self-collect the furniture?
At this time, we do not offer self-collection. All items are shipped directly to your provided address using our trusted delivery partners. For special delivery instructions, contact support: support@sohnne.com