Managing your orders is easy with a registered account. Your personal dashboard provides full access to your order history, shipping updates, payment details, and more.
Frequently Asked Questions
How can I access my order history?
To view your orders:
Click the Sign In button on the top-right corner of the homepage
Navigate to My Account
Click on the Orders tab to see your past and current purchases
Your account dashboard also allows you to access:
Full order history
Downloads
Saved addresses
Payment methods
Account details
What can I do from my account dashboard?
Once logged in, you can:
View full order details
Track shipment progress in real-time
Update your billing and shipping information
Redeem reward points for eligible purchases
Can I make changes to my order after it’s been dispatched?
Unfortunately, once your order has been dispatched from our warehouse, it cannot be changed or modified. However, you may still be eligible for a return under our 365-Day Return Policy, depending on the product type and condition.
Items that are not eligible for return include
Products labeled as Made to Order
Customized items
Items marked as Final Sale or Clearance Sale
If you're unsure whether your item qualifies for a return, feel free to reach out to our support team.
Can I update my contact or delivery details after placing an order?
Yes, you can request an update to your contact or delivery information. To ensure a smooth process, please notify our customer support team at least 3 business days before your scheduled delivery date.
How do I update my delivery or contact information?
Follow these steps:
Contact our support team no later than 3 business days before delivery
Provide the new delivery postcode to confirm:
Delivery availability
Any additional shipping charges that may apply
Are there any important things to keep in mind when changing my delivery address?
Yes, please note:
Requests made less than 3 business days before delivery may incur rescheduling fees
Additional shipping costs may apply if the new location is outside our standard service area or considered remote