Managing your orders is simple with your free Sohnne® account. Your personal dashboard gives you full access to your order history, real-time shipping updates, saved addresses, and account details, all in one place.
How can I access my order history?
To view your orders:
Click the Sign In button on the top-right corner of the homepage.
Navigate to My Account.
Click on the Orders tab to see your past and current purchases.
From your account dashboard, you can also:
View full order history.
Access invoices or receipts.
Manage saved addresses.
Update account details and contact information.
What can I do with my account dashboard?
Once logged in, you can:
View complete order details.
Track shipment progress in real time.
Update your billing and shipping information.
If enrolled in Sohnne® Membership, check your loyalty points and available rewards.
Can I make changes to my order after it’s been dispatched?
Unfortunately, once your order has left our warehouse, it cannot be changed or modified. However, you may still be eligible for a return under our 60-Day Satisfaction Guarantee, depending on the product type and condition. Items not eligible for return include:
Products labeled as Made to Order (production time 8–12 weeks).
Customized items.
Items that are marked as Final Sale or Clearance Sale cannot be returned.
If you’re unsure whether your item qualifies for a return, contact our support team for clarification.
Can I update my contact or delivery details after placing an order?
Yes, you can request changes to your contact or delivery information.
To ensure a smooth process, please notify our customer support team at least 3 business days before your scheduled delivery date.
How do I update my delivery or contact information?
Contact our support team no later than 3 business days before delivery.
Kindly share your updated delivery address and postcode so we can confirm:
Delivery availability to your new location.
There may be additional shipping charges for remote or out-of-area addresses.
Are there any important things to keep in mind when changing my delivery address?
Requests made less than 3 business days before delivery may incur rescheduling fees.
Additional shipping costs may apply if the new address is outside our standard service area or considered a remote location.
Changes are not always possible if the order has already been transferred to our delivery partner.