1. How can I update my delivery address?
To request an address update, please contact us via email or phone with your confirmation code and billing ZIP code. Please note that once your order is processed or shipped, address changes may no longer be possible. Timely communication helps avoid delays.
2. What happens if my delivery address is incorrect or incomplete?
If a package is returned to us due to an incomplete or incorrect address, reshipping fees will apply. Providing accurate and complete address details at checkout ensures smooth delivery and helps avoid additional costs.
3. Can I change my delivery service type after placing the order?
Yes, you can request an upgrade—such as switching from Standard Shipping to Full Service Delivery—by providing your confirmation code and billing ZIP code. Availability depends on the current status of your order, and additional fees may apply.
4. Are there any fees for rescheduling a delivery?
Yes, orders rescheduled outside the allowed timeframe may incur re-delivery fees. Fees vary depending on the timing and nature of the change. For full details, please reach out to our support team.
5. How do I reschedule my delivery?
To reschedule, contact us via email or phone within 48 hours of purchase. You will need your confirmation code and billing ZIP code. Late rescheduling requests may result in additional fees and adjusted delivery timelines.
6. Can I change the delivery address to a different state?
Yes, but any change involving delivery to a different state must be requested at least 48 hours before the scheduled delivery date. Please contact us with your confirmation code to initiate the change.
7. Will I receive updates if my delivery schedule is changed?
Absolutely. Once any changes are confirmed, you will receive an email notification with your updated delivery status. This helps you stay informed and plan accordingly.
8. What happens if my address change causes a delay?
Changing your delivery address after the order is confirmed may cause shipment delays. We strongly recommend reviewing your address carefully during checkout to help us deliver on time.