Do I need to be home during delivery?
Yes. An adult aged 18 or older must be present for the full 3-hour delivery window to receive and sign for the item. This ensures a smooth and secure handoff of your furniture.
What happens if my item doesn’t fit through my entryway?
Before placing an order, it's important to measure all access points carefully—including doors, hallways, staircases, and elevators.
If the item cannot be delivered due to limited access or space, you may be responsible for return shipping fees and/or a restocking fee. Avoid this by using our measuring guide before checkout.
Can I reschedule my delivery?
Absolutely. We understand that plans can change. Please notify us at least 48 hours before the scheduled delivery to reschedule at no additional cost. Rescheduling requests submitted less than 48 hours in advance may incur delays or extra fees.
How do I know when my delivery will arrive?
We’ll send you a confirmation email or text 1–2 business days before delivery, followed by a confirmed 3-hour delivery window at least 48 hours before the arrival. You can also track your order in real time using our Track My Order tool.
Does the delivery team move or remove existing furniture?
No. Our delivery service does not include moving, removing, or rearranging any existing furniture. Please make sure the designated space is completely clear and accessible before your scheduled delivery time.
What if my building charges a delivery or elevator fee?
Some apartment or high-rise buildings may require special handling fees for deliveries above ground level or for freight elevator usage.
These charges are the customer’s responsibility and must be arranged in advance. If not covered, our team may deliver the item only to the lobby or designated delivery area, following building policy.
Why is measuring my space important?
Measuring ensures that your new furniture can be safely delivered and brought into your space without complications. It helps avoid:
Failed delivery attempts
Redelivery delays
Additional costs for returns or restocking
Use the product and packaging dimensions listed on the product page to compare with your home’s access points.
What if my apartment building has specific delivery rules?
If your building has gate codes, security requirements, scheduled delivery slots, or requires a freight elevator reservation, please inform us ahead of time.
Providing this information helps us coordinate with your building and ensures a smooth delivery experience.
Can I change my delivery date or address?
Yes. We accept delivery address changes and rescheduling requests with at least 48 hours’ notice. For address changes to a different state or region, please notify us in advance, as the change may affect your delivery timeline.
What happens if I’m not available during the delivery window?
If no adult (18+) is present during the scheduled delivery window, the item cannot be delivered, and the attempt may be rescheduled.
In such cases, additional delivery charges may apply. We strongly recommend arranging for someone to be home during your appointment.
Will the delivery team set up my furniture?
No. Our standard delivery includes drop-off only and does not include assembly, placement, or installation. Please ensure the space is ready and accessible before your scheduled delivery.