What personal information does Sohnne collect?
We collect your name, address, email, phone number, and any order ID or information needed to process your orders or assist you with support. All data is securely stored and used only to enhance your experience.
Do you collect information from children under 16?
No. Sohnne does not knowingly collect data from anyone under 16. If such data is identified, it is deleted immediately. Please contact us at support@sohnne.com if you believe data has been collected in error.
What kind of technical or device information do you collect when I browse your site?
We automatically collect your IP address, browser type, device information, language settings, and browsing behavior (such as pages visited and videos viewed) to help improve your shopping experience.
Does Sohnne use cookies on the website?
Yes. We use cookies to make your visit smoother and more personalized. This includes:
Necessary cookies for login and checkout
Analytics cookies to improve website performance
Functionality cookies to remember your preferences
You can manage your cookie settings in your browser.
Can I opt out of tracking cookies or analytics tools like Google Analytics?
Yes. You can opt out by visiting the Google Analytics Opt-Out page. This allows you to disable tracking while still using our website.
Does Sohnne track my video views or ad clicks?
We collect anonymized data on how users interact with videos and ads to improve content relevance and user experience. This data is not tied to your personal identity.
Do you share my data with third parties?
We work with trusted partners for payments, delivery, analytics, and fraud protection. These include companies like PayPal, FedEx, and Google Analytics. All partners are GDPR and privacy compliant.
Is my payment information safe?
Absolutely. All payments are securely handled by third-party processors like PayPal. Sohnne never stores your credit card details.
How can I request or delete my personal data?
You can contact our team at support@sohnne.com to access, update, or delete your personal data. We're happy to help.