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Frequently Asked Questions (FAQ) Product Customization

Chester T avatar
Written by Chester T
Updated over 3 weeks ago

Custom Orders

Can I order a custom version of a furniture piece?
Absolutely. We offer full customization on select products, including material, finish, and other design preferences.

How long does it take to receive a custom order?
Custom pieces take approximately 6–8 weeks for production before shipping, depending on material availability and design complexity.

Will I receive updates during production?
Yes, you’ll get email updates at key production milestones—so you're informed every step of the way.

Can I get material samples before confirming my custom order?
Yes. We offer real samples of selected fabrics, leather, and finishes to help you make confident choices.

Material & Fabric Options

What kind of materials do you offer for upholstery?
We offer a wide range of premium fabrics and leathers, including:

  • Chenille Helios

  • Classic Boucle

  • Cotton Velvet & Lustrous Velvet

  • Faux Sheepskin

  • Performance Felt & Strié Velvet

  • Vegan Leather & Top Grain Leather

What is Maharam, and why is it special?
​Maharam is a premium fabric brand used by original designers like Herman Miller and Knoll. We offer Maharam’s Checker, Flamiber, and Mohair Supreme series for timeless style and superior durability.

Can I use Maharam fabrics for my custom order?
Yes. You can request Maharam materials as part of your customization—just mention it in your quote form or contact support for guidance.

Authenticity & Precision

How close is the material quality to the original designer brand?

Our custom furniture can achieve up to 98.8% precision in material, structure, and finish—only if all original-grade components are selected during customization.

What determines whether my custom piece reaches 98.8% precision?

Full authenticity is only possible when every element—fabric, frame, cushion, parts—is chosen to match the original brand. Using partial substitutes will reduce the overall precision.

What parts of the product are remastered to match the original?

We replicate original-grade components including spare parts, cushions, structural frames, caster wheels, stitching, and high-end materials such as velvet and leather.

Why does reproduction precision matter?

It ensures your furniture offers the same design integrity, ergonomic comfort, and long-term durability as the original—ideal for design enthusiasts, collectors, and professionals.

Can I still customize even if I don’t want all original materials? Yes, customization is fully flexible. You can mix original and alternative components to suit your needs, with the understanding that overall authenticity may be lower than 98.8%.

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