What does the 7-year warranty cover?
Our warranty covers structural integrity, including solid wood and metal components, as well as manufacturing defects related to stitching, joints, adhesive bonding, and other workmanship issues under normal residential use.
Is the warranty valid for commercial use?
Yes, but only for light commercial environments (e.g., boutique offices or guest suites). In these cases, we offer 1-year limited coverage for structural components such as solid wood or metal frames.
What types of damage are not covered under the warranty?
The warranty does not cover normal wear and tear, natural aging like patina or veining, damage caused by outdoor exposure, improper care, or upholstery issues such as stains, pet damage, or sun fading.
Can I make a claim if I bought the product more than a year ago?
Yes, as long as the issue relates to the covered warranty terms (e.g., structural failure, manufacturing defect), and your product is still within the 7-year coverage period, you can file a claim.
What is required to submit a warranty claim?
You’ll need the following:
A valid proof of purchase (e.g., receipt or order confirmation)
Photos or videos showing the issue clearly
Your order number and contact information
Email everything to: support@sohnne.com
How long does it take to resolve a warranty claim?
Replacement parts: Typically shipped within 8–14 weeks after claim approval
Repairs: May be reimbursed with prior approval
Replacements: Arranged for major issues
Refunds: Provided if repair or replacement is not viable
Do I need to pay for shipping during a warranty claim?
In most cases, we cover the cost of shipping replacement parts. If a return is necessary, we will guide you through the process and inform you if any costs apply based on the situation.
How can I maintain my furniture to keep the warranty valid?
To protect your warranty:
Clean regularly with approved products
Avoid exposing the furniture to direct sunlight
Do not exceed recommended weight limits
Follow care instructions for all materials
Still have questions?
Reach out to us anytime at support@sohnne.com or visit our Warranty & Repairs page for detailed guidance.