What is Sohnne’s return policy?
We offer a generous 365-day return policy so you can try our furniture in your space with complete peace of mind. You have up to 365 days from the delivery date to submit a return request, provided your item meets our return eligibility conditions.
What are the return eligibility requirements?
To qualify for a return, the item must:
Be new, unused, and in original packaging
Be returned within 7 days of receiving your Return Authorization (RA) number
Include all original packaging materials (box, foam, wrap, etc.)
Items not eligible for return include:
Used, scratched, stained, assembled, or damaged products
Items without original packaging
Returns missing required documentation
What documentation do I need to submit a return?
To ensure a smooth return process, we require:
An unboxing video recorded at the time of delivery (mandatory for any damage/missing parts claims)
Current photos of the product showing its present condition
Proof of purchase, such as your order confirmation or invoice
Shipping confirmation (if available)
We may deny claims related to product damage or missing items without an unboxing video.
When will I receive my refund?
Once we receive your complete documentation and the product has been returned:
Your return will be inspected and reviewed
This process may take up to 30 hours
After approval, we’ll notify you and begin the refund process
What does the refund cover?
Your refund will include:
The item subtotal (minus any restocking fee if applicable)
The sales tax applied to the item only
Your refund will not include:
Original delivery shipping fees
Return shipping costs
Sales tax applied to shipping
Can I see an example of how the refund is calculated?
Yes! Here’s a sample scenario for a return after 14 days of delivery:
Original Payment
Item: $1,200
Shipping: $169
Tax: $120 (item) + $16.90 (shipping)
Total Paid: $1,505.90
Refund Breakdown
Item refund (after 20% restocking fee): $960
Shipping refund: $0 (non-refundable)
Tax refund (item only): $120
Total Refundable: $1,080
Are shipping fees refundable?
No, all shipping fees are non-refundable. This includes:
Original shipping charges
Return shipping costs
Shipping-related taxes or duties
Your refund does not include the actual carrier charges, even if you used a free shipping promotion.
Who pays for return shipping?
Customers are responsible for return shipping costs. These fees will be deducted from your refund. While we subsidize part of the cost to keep it affordable, return shipping remains a customer-initiated service.
How should I return the product?
Please return the item:
In its original packaging, including all protective materials
With all necessary documentation (unboxing video, photos, proof of purchase)
Returns that do not meet packaging requirements may be declined or incur additional fees.
What if my packaging is damaged upon delivery?
If your package arrives damaged:
Do not accept the delivery
Mark it as “damaged” with the carrier
Contact us immediately with photos and details
Once a package is signed for, it is considered received in good condition, and no packaging claims can be processed after that.
What happens if I miss my delivery appointment?
If no one is available during the scheduled delivery:
The attempt will be marked unsuccessful
You will be charged a return fee and rescheduling cost
Missed deliveries are not grounds for cancellation or refund
We recommend planning ahead and ensuring someone is available during your confirmed delivery window.
Can I cancel my order?
Yes, but the timing matters:
Within 12 hours of placing your order: Full refund
After 12 hours but before shipment processing: 5% processing fee deducted
After your item has shipped: Cancellation not possible. You must wait for delivery and then request a return.
Which orders are non-cancelable and non-returnable?
The following orders are final sale and not eligible for cancellation or return:
Custom and made-to-order products
Bulk orders of 5 or more items
These orders are produced specifically for you and require a special commitment during processing.
What if I’m unsure about my order?
We’re here to help! If you have any doubts, contact us before placing an order, especially for custom or bulk items. Our team will gladly assist with product details, measurements, or delivery information.
Where can I find more information about shipping and returns?
For full details, please refer to our:
These pages outline all policies related to delivery timelines, carrier services, packaging standards, and more.