FAQ

How do I know if a product is available?

Our inventory is updated daily, ensuring that only available and in-stock items are shown on our website.

When are you releasing new products?

We are continuously expanding our collection to provide a wider range of offerings. Please check our website regularly for updates on new product releases.

Where are your warehouse locations?

Our fulfillment warehouses are located in San Francisco (USA), London (UK), and Berlin (DE).

Which payment methods are available?

We accept all major credit cards, including Mastercard, Visa, American Express, and Discover. Additionally, we offer Pay-later services, Amazon Pay, PayPal, Google Pay, Apple Pay, and Affirm Financing. We continuously improve our payment options to provide a wider selection.

How can I check the estimated delivery time before ordering?
Visit the product page and enter the destination zip or postal code. The system will automatically display the estimated delivery timeframe based on stock availability and delivery location.

What does the delivery estimate include?
The delivery estimate includes time for stock movement from the manufacturing facility to our warehouse, followed by last-mile delivery to the customer’s address. Estimated timeframes do not include delays caused by weather, customs, or carrier issues.

How long does shipping take after checkout?
Once an order is shipped, delivery typically takes 2–5 business days. Remote areas may require an additional 2–3 business days. Unexpected delays may occur and will be communicated via email.

Are delivery times guaranteed?
Delivery times are estimated and not guaranteed. Expedited shipping is not available. If there are delays, customers will be notified by email.

How much does shipping cost?
Shipping fees are based on the order total and delivery zip code. The final shipping charge is shown at checkout. Sohnne covers a significant portion of the shipping cost to ensure competitive delivery rates without compromising service quality.

What delivery methods are available?
We partner with FedEx, UPS, and DHL for standard shipments. For larger furniture items, we use the following delivery services:

What regions do you currently deliver to?
We currently ship to all 48 contiguous United States and selected zones in Europe. Delivery is not available to Alaska, Hawaii, or unsupported international regions unless confirmed in advance.

Can I order from outside the listed regions?
Yes, but delivery availability must be confirmed. Customers in Asia, the Middle East, South America, Africa, Australia, or non-contiguous North America should contact our support team to verify if shipping is possible.

How do I contact support to confirm international delivery?
Sohnne’s support team is available 24/7.
Email: support@sohnne.com
Phone: +1 (833) 900-0017

Is Sohnne expanding delivery coverage?
Yes. Our global logistics network is expanding, and over 200,000 customers worldwide have successfully received Sohnne products. We remain committed to providing reliable delivery to more regions.

What happens if my order is lost or damaged during shipping?
Sohnne uses InsureShield® Shipping Protection to cover lost packages, visible damage, and porch piracy.
Claims must be submitted within:

All claims are processed through InsureShield® in coordination with the carrier.

What happens if I miss my delivery?

How do I report a manufacturing defect (not shipping-related)?
Defects unrelated to shipping must be reported within 30 days of delivery.
Email: support@sohnne.com and include photos or videos.
If approved, a replacement or repair will be arranged within 5–7 business days.

Does Sohnne offer a warranty? Yes, Sohnne proudly partners with Mulberry to offer comprehensive protection for your products. Your purchase is now safeguarded by Mulberry.

Is the Affirm payment plan available to everyone?

Currently, the Affirm payment plan is only available to customers in the United States. For specific questions about Affirm, please visit Affirm.com/help.

Does Sohnne charge a fee to use the Affirm payment plan?

Sohnne does not charge any fees for using the Affirm payment plan. All terms and conditions, including any fees and/or interest, are determined directly between the customer and Affirm. For more details, please visit Affirm.com/help.

Will my order be fulfilled before I have paid off the Affirm payment plan balance?

Yes, your order will be fulfilled even if the Affirm payment plan balance has not been paid in full.

What benefits does the Sohnne For Business Program offer?

The Sohnne For Business Program provides exclusive partnerships, priority service, flexible payment terms and an extended 10-year warranty. Additionally, our program includes customized solutions tailored to meet the specific needs of your business.

How can I enroll in the Sohnne For Business Program?

To enroll in the Sohnne For Business Program, please visit our For Business page and fill out the registration form. Our team will review your application and contact you with further details.

Are there any special services included in the For Business Program?

Yes, the For Business Program includes complimentary technician services, ensuring that your products are installed and maintained with the highest standards. Additionally, members receive early access to new products and exclusive offers tailored to their business needs.

How do I join the Sohnne affiliate program?

To join the Sohnne affiliate program, simply click the registration button on our affiliate program page. Once your application is approved, you can start creating and posting content using custom tracking links for any page on our website.

What are the benefits of the Sohnne affiliate program?

Our affiliate program offers up to $100 for a sign-up bonus, a commission rate of 5%, and the opportunity to earn special commissions. Affiliates also receive personalized discount codes, free products for qualified affiliates, and access to affiliate software by ShareASale and GoAffPro.

What types of furniture can be customized at Sohnne?

All our products, including couches, chairs, loveseats, and lounges, can be customized. Choose from our extensive selection of materials and colors to create furniture that perfectly matches your style and needs.

Can I customize with materials and colors not listed?

Yes, Sohnne offers exclusive customization services for materials and colors not available on our website. Simply contact our customer service team for a consultation to bring your dream furniture to life.

How long does it take to receive my customized furniture?

Our efficient production process ensures that your bespoke furniture is meticulously crafted and ready for shipment within 6-8 weeks to the continental USA.

How can I stay updated on the latest interior trends and home decor ideas?

To stay updated on the latest interior trends and home decor ideas, visit our blog at Sohnne Blog. We regularly post articles on trending styles, DIY projects, and expert tips to keep your home stylish and up-to-date.

When can I expect new product releases from Sohnne?

We continuously expand our collection to provide a wider range of offerings. For the latest updates on new product releases, please check our blog and website regularly. You can also subscribe to our newsletter to receive notifications directly to your inbox.

Where can I find detailed reviews and recommendations for Sohnne products?

For in-depth reviews and recommendations on Sohnne products, please visit our blog. Some featured articles include: