Follow the steps below to generate a full bug report from your device. This will help us better identify and fix issues.
Step 1: Enable Developer Mode
Open System Settings on your device
Scroll to the bottom and select About phone
Scroll to the bottom again
Tap Build number 5 times
You will see a notification saying Developer mode is enabled. This can remain on afterwards.
Step 2: Access the Bug Report Tool
Go back to the System Settings main menu (top-left back arrow)
Use the search bar and type Bug report
Select the search result for Bug report
Tap Bug report again
Step 3: Generate the Bug Report
A menu will appear with two options:
Interactive report
Full report
Select Full report
Tap the Report button at the bottom right
The report will begin to generate. This can take around 5 minutes—do not try to take another report during this time
Step 4: Upload the Bug Report
Once the report is finished, a bug icon will appear in your notifications
Swipe down to see the notification: e.g., Bug report #1 captured
Return to your support ticket or platform where the report should be submitted
Click Upload files
In the upload interface, select Bug Reports
Choose all the generated bug reports and upload them
Tips
Make sure the device stays on while the report is generating
Do not attempt to take another report while one is in progress
Attach all reports to help us analyze the issue fully