I don't think my class count/week streak is accurate. What do I do to fix that?

If you think your class count is underreporting, there may be a few culprits at play. The most common is that you have multiple accounts with us under different emails. This is more common with clients who crossover with ClassPass, Gympass, or other third-party booking apps. In this case, you can ask your local studio to merge your accounts! If you consistently take a class in multiple markets, you may want to reach out to the Client Experience team at solidcore@solidcore.co
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If you've recently updated your [solidcore] app, we're seeing some temporary data syncing delays as the upgraded [solidcore] app launches. Your class count/week streak should resolve within the next 72 hours. If this is not the case, please reach out to us at solidcore@solidcore.co

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