If your email sent from Solo bounced, you'll receive an automated email with an error message and instructions on why the email bounced and how to troubleshoot it.
What you need to know
Some email hosting providers use high-level email filters, which can delay or prevent genuine emails from being received.
Emails sent from Solo usually contain financial information, so can sometimes be incorrectly identified as spam and redirected to junk folders, or rejected completely.
If the Solo mail server can't deliver an email, you'll receive an automated email with the error and how to troubleshoot it.
How to prevent emails from bouncing
Check the clients email address
Make sure you've entered the correct email address in Solo. If the user name (the section before the @) or the domain name (the section after the @) is spelled wrong, your email will bounce.
If you've confirmed the domain is correct and you still can't send an email, there might be an issue with the recipient's mail server. In this case:
Check that the domain exists and is active by entering the domain name into your internet browser (if there's no website the domain is likely incorrect or no longer active).
Ask your client if they are currently receiving other emails.
Ask your contact to update their email settings
Sometimes emails from Solo can be caught in high-level email filters set by the email hosting provider. Ask your contact to check that the email hasn't been marked as spam, and redirected to their junk or spam folders.
To stop future emails from being marked as spam, your contacts should add @soloapp.nz to their email safe senders list. They might need their IT administrator to do this.
If your client still isn't receiving the email, contact us via the in-app chat.