Bank feeds are a convenient way to automatically import your bank transactions from a New Zealand bank into Solo. You can connect as many banks or accounts as you need. Once your bank is connected, your transactions will be automatically imported into Solo twice daily.
Solo uses a data partner called Akahu to connect with New Zealand banks. Akahu is supported by a great local team and their solution has been in the market since 2017.
The difference between Akahu and other data partners is that they access your banking data via the same mechanisms / APIs as the bank's own mobile apps. So when you're adding a connection via Akahu, it's the same as if you're registering a new device for your bank's mobile app.
You can find out more about Akahu and Solo here: Our new bank connections partner: Akahu
How the feed works
Bank feeds are updated twice daily, firstly between 11am - 12pm and again between 4pm - 5pm. Transactions are same-day, meaning that a transaction that appeared in your internet banking at 10am will appear in Solo between 11am - 12pm on the same day.
You can retrieve up to 2 years (730 days) of transaction history when connecting your bank - apart from ASB, who only offer 90 days in their mobile app. For ASB transactions older than 90 days you can import a transaction file from your bank.
Pending transactions (transactions that are still being processed by the bank) are only available in Solo once they're finalised. Therefore, credit card transactions can take up to a few days to appear in Solo, depending on how quickly they're finalised by your bank.
Due to pending transactions, you cannot delete a transaction that is less than 10 days older than the latest transaction you have received in Solo (it will reappear). We recommend archiving transactions rather than deleting them.
You can edit the amount of any transaction and it will not revert back to the original amount.
Although Solo has functionality to prevent duplicate transactions, we strongly recommend setting the sync date to the date of the latest transaction you received in Solo when reconnecting a bank account. Deduplication will not work if you have deleted the bank from within your Akahu account.
Data security
Connecting Solo with your bank accounts is safe. Solo uses Akahu, an external specialised service to connect with New Zealand banks. Solo is limited to read-only access to transactions and account balances and cannot effect your bank data in any way. At no point does anyone at Solo have access to your bank login details. Solo has also undergone an extensive external security review in order to integrate with the Akahu bank feed service.
Your synced transactions are not viewed by anyone at Solo unless you give us permission to check our database for troubleshooting purposes. You can permanently delete your synced transactions from Solo at any time.
Troubleshooting Akahu bank feeds
On occasion, bank feeds encounter errors that are beyond our control. Errors are not commonplace, but unfortunately, they do happen.
Thankfully, the errors are temporary in most cases and can be resolved on the next sync or resolved within 48 hours.
For troubleshooting any bank feed error, please check out our guide here: Troubleshooting Akahu bank feeds
How to connect your bank account
Click the OK, let's go button.
Select your bank.
Click Continue to agree to Akahu's terms of service.
Enter your email address and click Continue. This is so Akahu can send you a verification code.
Enter the verification code you received in your email.
Enter your internet banking login details and answer any required security questions.
Note: Your login details are protected and Solo does not store or have access to your login details.
Select the account/s you want to connect with Solo and click Update. You will then be redirected back to Solo.
Select the account/s you want to import transactions for.
Choose a date for syncing your transactions. By default Solo will either select the date of the last transaction added to Solo, or the start of the financial year – depending on if you have already added transactions to Solo or not. You can import transactions as far back as 730 days for all banks apart from ASB (who only offer 90 days in their mobile app).
Click the Connect accounts button.
That's it! It can take up to a few minutes for all your transactions to appear in the Income and Expenses pages in Solo. If you are an ASB customer and all your historical transactions are not available you can manually upload a transaction file from your bank. After your account is connected, all your incoming transactions will automatically appear in Solo.
Note: It may take a few minutes for your transactions to begin appearing in Solo.
Note: Credit card transactions are synced on the date they're finalised by your bank, not the date you received the transaction. Therefore credit card transactions will usually appear in Solo the day after you receive them. If you have credit card transactions on your sync date, set the date a day earlier to receive those transactions.
How do I disconnect my bank?
You can disconnect your bank at any time by following these steps:
Click the Edit accounts link next to your bank name on the 'Connected banks' page.
Click the red Remove bank link.
Click the red Remove bank button to confirm.
Your bank and its accounts will be removed from Solo. This action will not remove your existing transactions and any categorised transactions will not be effected. You can reconnect this bank at any time.
How to disconnect a specific account?
You can disconnect a specific account at any time by following these steps:
Click the Edit accounts link next to your bank name on the 'Connected banks' page.
Click the checkbox next to the account you want to disconnect to deselect it.
Click the Connect accounts button.
Transactions for the disconnected account/s will no longer be imported into Solo. This action will not remove your existing transactions and any categorised transactions will not be effected. You can reconnect this account at any time.