Frequently Asked Questions

Can I log in with just my Soma ID?

Yes, just enter your Soma ID into the required field.

Does Soma NPT run on iPad & iPhone?

Yes

How do I select a task?

Tap + from the home screen and add tasks to your favourites.

Where is the data held?

All data is held encrypted on our servers in Switzerland.

What is a Soma ID?

A SOMA ID is a 6-digit code that gives access to Soma NPT.

This means that athletes can log in to Soma NPT from different devices. They can use their own device for remote training (if required) or they can sign in to a device at your training facility. As long as they are logged in with their own SOMA ID, their data will link to Soma Analytics.

Where can I find my Soma ID?

Your Soma ID is located on the home screen.

Can I use one Soma ID for multiple users?

You will not be able to monitor individual data as all the data will be mixed. Using one Soma ID for multiple users is a breach of our terms and conditions and those found to be doing this will have their subscriptions cancelled and may be banned from using Soma Technologies in the future.

Can I purchase Soma IDs for my athletes?

Yes, you can purchase Soma IDs via Soma Analytics and your athlete only needs to enter their 6-digit ID to enter Soma NPT.

Can my athlete purchase their own Soma ID?

Yes, if you would prefer this method your athlete can purchase their own Soma ID via the App Store and give you their Soma ID code to monitor and create their cognitive training, otherwise, you can purchase Soma ID access for them via Soma Analytics.

Do you offer a free trial?

We do not offer free trials for any of the Soma Technologies.

How do I cancel my subscription?

If purchased via iTunes

All subscriptions can be managed via iTunes

  • Open the Settings app.

  • Tap your name.

  • Tap Subscriptions.

  • Tap the subscription that you want to manage.

  • Tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already cancelled and won't renew.

Please do not email us to cancel as we have no ability to cancel Apple subscriptions made through your iTunes account.

I have recently purchased Soma NPT but the payment page keeps coming up.

Please check that you are logging into Soma NPT from the same iTunes account that you paid with.

Do you offer phone support?

Soma Technologies offers 24/7 support via our chat system, which is always one click away. You’ll always have a knowledgeable team member on the other end.

Keeping support solely online allows us to better help your inquiry in a speedy and more efficient manner, as our team is able to focus all of their energy on your inquiry with the fewest number of distractions and interruptions possible. This in turn means that your inquiry is ultimately resolved faster. We believe it wouldn’t be possible to provide the same effective assistance over the phone.

Here are a few additional reasons why:

  • A chat allows us to immediately pull information for your inquiry quickly from our online resources.

  • We’re able to automatically gather technical information for research and troubleshooting purposes and link you directly to our online Help Center

  • All support chats and conversations are stored for access at all times. This allows anyone on our team to easily pick up where another left off, therefore never having to ask you questions twice.

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