1. Introduction

This document set out our complaints policy. If you are a User of Somus, this Complaints Policy forms part of your agreement with us.

2. Who we are and how to contact us

Somus is operated by Somus OÜ. We are a private limited company ("osaühing" in Estonian) registered in Estonia, with company registration number 16169244 and we have our registered office address at Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 5, 11415. Our VAT number is EE102410970.

3. Interpretation

In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday in Estonia.

4. Who can use this Complaints Policy?

Whether or not you are a User of Somus, you can use this Complaints Policy to alert us to any complaint which you have relating to Somus.

5. How to make a complaint

If you have a complaint about Somus (including any complaint about Content appearing on Somus or the conduct of a User), please send your complaint to support@somus.app including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates. You can also use this from or here.

6. How we will deal with complaints of illegal or non-consensual Content

Following receipt of your complaint of illegal or non-consensual Content under section 5 above:

  1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;

  2. if we require further information or documents from you, we will contact you to let you know;

  3. we will in good faith investigate your complaint within seven (7) business days;

  4. if we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;

  5. if we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.

Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.

7. How we will deal with complaints related to copyright infringement:

Complaints related to copyright infringement must be submitted via this form here, then select 'I want to file a copyright infringement claim'.

8. How we will deal with other complaints

Following receipt of other complaints under section 5 above:

  1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;

  2. if we require further information or documents from you, we will contact you to let you know;

  3. we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on Somus and we are satisfied that the Content otherwise breaches our Community Guidelines, we will act quickly to remove such Content;

  4. we are not obligated to inform you of the outcome of your complaint.

9. Unjustified or abusive complaints:

If you are a User of Somus, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.


These policies are part of Somus’ Terms of Service. For more information, contact Somus at support@somus.app.

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