How it works
Customers can stop or restart SMS messages by replying with simple keywords.
SortScape automatically applies these requests and sends a short confirmation so they know it worked.
This ensures customers can control their messages and helps keep SMS delivery reliable.
Opting out
Customers can reply with messages like:
STOP, END, CANCEL, UNSUBSCRIBE
or phrases like “stop texting me”
What happens:
The number is unsubscribed
You cannot send SMS to them anymore
They receive a one-time confirmation:
You have been unsubscribed and will no longer receive messages from this business. Reply START to resubscribe.
Opting back in
Customers can reply with:
START, UNSTOP, SUBSCRIBE
What happens:
SMS is re-enabled for that number
They receive a one-time confirmation:
You’re now subscribed and may receive messages from this business again. Reply STOP to unsubscribe.