This feature requires a subscription to the SortScape Premium plan.
The Jim's Mowing integration lets you forward Jim's Mowing Leads lead emails into SortScape. When lead processing is enabled, SortScape reads each forwarded email and creates a new request so your team can follow up quickly.
What this integration does
Once enabled, SortScape gives you a unique forwarding address for your account. Forward Jim's Mowing Leads lead emails to that address and SortScape will:
capture the lead in SortScape as a request
pull in the customer's contact details, address, service, and comments from the email
show the email in your recent lead activity list
let you open the created request from the email details panel after processing succeeds
This integration works from forwarded lead emails. It is not a direct two-way sync with Jim's Mowing.
How to set it up
Go to Settings > Integrations > Jim's Mowing.
Turn on Lead processing.
Copy the forwarding address shown in SortScape.
Either set up Jim's to sent lead to that email or create a forwarding rule in your email client to forward any lead emails to that email address.
Send a test lead email and confirm it appears in Lead activity.
If your account is not on SortScape Premium, you will see a banner on this page and you will not be able to turn lead processing on.
How lead processing works
SortScape receives the forwarded email.
It reads the standard Jim's Mowing lead fields from the email body, including the customer's name, address, phone or email, service, and comments.
SortScape creates a new request from that information.
Your normal request notifications are sent so you can follow up.
To avoid duplicates, SortScape ignores repeat copies of the same email when the message ID matches an email it has already received.
Checking lead activity
The Lead activity table shows emails received in the last 7 days. Each row shows when the email was received, who it came from, the subject line, and its processing status.
Processed: the email was converted into a request successfully
Failed: SortScape could not create a request from the email
Received or Processing: the email is still being worked on
Click any email to open the full details. If processing succeeded, you can open the linked request directly from that panel.
Why a lead might fail
If a forwarded email cannot be parsed, the lead will show as Failed in Lead activity. This usually means the email was missing key details or did not match the standard Jim's Mowing lead format.
SortScape needs enough information to create the request, including the customer's name, the service they want, comments, and at least one contact method such as a phone number or email address.
Tips
Forward a test lead before going live so you can confirm your setup.
Check the Lead activity list after enabling the integration to make sure emails are arriving.
If a lead fails, open the email details to review the message and see whether a request was created.