At SpacePal, we see hosts as partners and want you to have the best possible experience. That’s why it’s essential that all communications and payments are made within the platform.
Why is it important to keep your payments and communications inside SpacePal? 🤨
Backup insurance: Get coverage that protects you against accidents, guest damages, medical expenses, and legal defense during your reservation.
Verified users: Every booking is linked to validated profiles with confirmed email, phone, and identity—giving you greater trust and peace of mind.
Secure payments: All payments processed through SpacePal are protected and guaranteed, preventing fraud and ensuring hosts receive their money on time.
Extra protection: Clear cancellation policies, property damage coverage, and a dispute resolution system designed so you’re never left unprotected.
Fraud prevention: By keeping all communication and payments inside SpacePal, we can detect suspicious patterns and act quickly to stop scams or risky behavior.
24/7 support: Our team is always available to help with any questions or emergencies, providing fast and personalized assistance whenever you need it.
In addition, keeping everything on SpacePal ensures your booking is always protected. If a client insists on coordinating or paying outside the platform, let them know it’s against our policy—and notify us so we can step in.
⚠️ Important: Violations of this policy may result in account removal and the application of service fees.