In 99% of cases, this issue occurs when the client logs in using a different email address.
Please double-check the email address you used to log in and confirm that it matches the one we’ve been sending onboarding messages to.
If you're using the Mobile App and looking for older documents, try scrolling further down the main screen to view documents from past months.
In the Desktop Application, the “All Months” feature is helpful for navigating older files, and the Recents tab is useful for spotting any misdated documents.
