At Sparrow, we value our members and strive to provide an exceptional experience for both hosts and housemates. To ensure a fair and transparent process, we have outlined our refund policy below:
Host Initiation Fee:
Non-refundable: This fee is deducted from the first rent payment when a housemate is successfully matched. Once deducted, it is not refundable, even if the housemate or host ends the agreement early. The listing deposit of $25 is also non-refundable.
Host 5% Monthly Fee:
No charge during vacancy: The 5% fee is only applied when rent is collected. If your room is vacant, there is no monthly fee during that period.
If you have further questions, please contact us at hello@sparrowshare.com.